The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Ebooks
This Stream includes all of our Ebooks
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.
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Performance Insights - Healthcare Improvement Trends
Analyses of Overall Rating trends and HCAHPS survey items show improvements in patients' perceptions of their care experience. Download the report.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Successful mobile testimonials
Capitalize on the power of mobile testimonials to enhance your patient experience and drive acquisition.
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Essential guide to digital PX transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Recent changes to star ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of star ratings, and learn how providers can drive measurable improvements in the patient experience.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Safety culture trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The great "patient migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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How Joe DiMaggio Children's delivers award-winning PX
Learn how Press Ganey helped this top pediatric hospital enhance the patient experience, foster a culture of leaders, and focus on family-centered care.
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Improving safety culture during the COVID-19 era
Press Ganey research on patient safety in the COVID-19 era reveals employee perceptions of safety culture as leading indicators of future safety outcomes.
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Workforce and engagement surveys in action
See how Press Ganey helps The University of Kansas Health System, Emory Healthcare, and Tampa General Hospital combat burnout and reduce turnover.
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A review of COVID-19 safety events submitted to the HPI Press Ganey PSO
This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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Consumer experience trends in healthcare 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.
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Northwell Health's consumer-first digital strategy
Learn how New York’s largest healthcare provider improved patient acquisition driving 19,000+ new bookings in record time. Download the e-book.
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