Healthcare organizations around the country have experienced a “patient migration,” as many established patients leave for competitors—or fail to convert entirely. While the pandemic hit “pause” on elective and nonurgent care, telemedicine also started to take off, expanding patients’ options outside of local geographies. At the same time, patients are increasingly exhibiting consumer-like behaviors: They “shop around” for care and have higher expectations for the end-to-end experience. In this e-book, learn how to reduce digital patient leakage and patient churn to drive massive business growth.
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