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New Era of Healthcare, Episode 5: Extracting Insights from Narrative Data

Dr. Tom Lee, Chief Medical Officer, and Senem Guney, Vice President of Language Analytics, are joined by Sue Murphy, Chief Experience Officer, UChicago Medicine, to share how narrative data from patient comments can offer insights far beyond what can be captured through traditional survey questions.

About the Presenter

As Chief Medical Officer, Tom is responsible for developing clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.

Profile Photo of Thomas H. Lee, MD