Employee experience in healthcare 2024
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Press Ganey draws upon more than 1 billion patient voices and 3.1 million voices in the healthcare workforce (and counting) to help you and your organization deliver the best healthcare experience.
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The secret to employee engagement and retention
Through engagement and exit surveys, a top California health system increased decompression and resilience among its staff—driving improvements in retention, safety culture, and engagement.
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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How a Midwest health plan improves the patient experience for millions of members
The plan works with Press Ganey’s strategic consulting team to train office staff and providers on how to make patients feel welcome and heard, while helping leaders better support their teams.
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Getting back to the ‘basics’ of patient experience in 2023
Through a focus on human connection, processes, and engagement, we can dramatically improve the patient experience through our 4C Model.
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2023: The state of workforce engagement
In a demanding, high-pressure industry, Press Ganey data shows what drives employee engagement in healthcare—and what separates top-performing healthcare organizations from the rest of the pack.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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How ECU Health crowdsources employees to connect with staff and boost engagement
Organizational listening has empowered ECU Health to improve the connection with employees, leading to improved engagement across the board.
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Healthcare employee engagement: 3 ways to shift from a ‘vicious cycle’ to a ‘virtuous cycle’
Healthcare employee engagement, workforce well-being, and patient experience are tightly intertwined. Learn how that fact can be a double-edged sword.
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Goal Setting: How to select goals using Press Ganey calculators and tools
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How to innovate new models of care in a competitive market
Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.
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See the HX platform in action.
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How to create a culture of respect in the healthcare workplace
Learn the six positive effects of creating a culture of respect in the healthcare workplace, and how fostering this culture can transform your healthcare organization.
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Investing in nurse leader development: Enhancing efficiency, quality, and financial performance
Nurse managers with the right knowledge, skills, and abilities can decrease turnover, improve quality care, and generate significant financial savings.
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ACO REACH 101: A guide to the ACO REACH CAHPS survey and how it helps ACOs
Learn more about the ACO REACH CAHPS survey, the implementation process, and its role in enhancing patient care.
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What makes healthcare workers stay in their jobs? Engaging employees to improve retention.
Understanding the key drivers and top-performing differentiators of employee engagement in healthcare.
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3 key ways to overcome healthcare staffing shortages
The pandemic and decreased employee engagement have led to healthcare staffing shortages. Discover how healthcare organizations can overcome these challenges.
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Crowdsourcing ideas to improve the human experience from those on the frontlines
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Nursing bundle
How bedside shift report, purposeful interval rounding, and nurse leader rounding can transform the care provided within your organization.
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Press Ganey’s 2023 Pediatrics Summit: Providing true Human Experience healthcare
Healthcare leaders at the Pediatrics Summit explored topics integral to pediatric care. From improving patient experience to workforce engagement and safety.
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Calling out bullying and incivility in healthcare
The right culture can put an end to workplace bullying and violence against healthcare staff.
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