How to Get Started with Service Recovery in Healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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Explore our healthcare industry best practices, thought leadership, and exclusive research.
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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An introduction to the Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Discover the ins and outs of star ratings, and learn how providers can drive measurable improvements in the patient experience.
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Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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Hear nationally recognized nurse leaders share their experiences navigating the post-pandemic clinical environment. View the webinar recording.
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New data shows that a focus on DEI can improve RN engagement and drive stronger nurse retention.
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Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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