CMS Looks to Expand Equity Measurement: Here’s What You Need to Know
Inside CMS’s latest efforts to measure and include equity in its programs.
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Featured Content
Press Ganey draws upon more than 1 billion patient voices and 3.1 million voices in the healthcare workforce (and counting) to help you and your organization deliver the best healthcare experience.
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Patient and Member Experience: 2 Sides of the Same Coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Hospice CAHPS Survey 101: What This Patient Survey Means for Hospice Care
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey.
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Turning the Tide: A New Focus on Patient Experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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Essential Guide to Digital PX Transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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QHP Survey 101: What This Member Survey Means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
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How to Get Started with Service Recovery in Healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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How Intermountain Elevates Engagement, Empowerment, and Leadership Development
The Utah-based nonprofit system positioned itself for long-term success by investing in healthcare employees as well as the communities it serves.
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The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care
Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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MA-PDP CAHPS 101: What This Survey Means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Convenience Is King: 4 Ways to Streamline Access to Care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Home Health CAHPS 101: What This Patient Survey Means for Home Care Organizations
An introduction to the Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Recent Changes to Star Ratings Put Millions of Dollars in Reimbursement Into Question for Providers
Discover the ins and outs of star ratings, and learn how providers can drive measurable improvements in the patient experience.
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Telemedicine Goes Mainstream. Now What?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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UC Health: Partnering with Compass One to Improve Perceptions of Clean and Patient Satisfaction
As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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Nurses Making a Difference: Celebrating the Leader in All of Us
Hear nationally recognized nurse leaders share their experiences navigating the post-pandemic clinical environment. View the webinar recording.
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Driving Nurse Retention Through Diversity, Equity, and Inclusion
New data shows that a focus on DEI can improve RN engagement and drive stronger nurse retention.
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“Eliminate, Automate, Delegate”: The 3 Questions That Help Health First Reduce Nurse Burnout
Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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