How to Use Human-Centered Design to Reframe PX and Drive Positive, Sustainable Change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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Featured Content
Press Ganey draws upon more than 1 billion patient voices and 3.1 million voices in the healthcare workforce (and counting) to help you and your organization deliver the best healthcare experience.
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Keep Zero Harm at the Heart of Care Transformation: Tejal Gandhi at NCC 2022
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Think of Patients as Customers: Duly Health and Care at NCC 2022
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Looking to the Future: Patient Safety Trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Digital Consumer Trends in Pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Workforce Well-Being Collaborative: Mindfulness for Skeptics - Proven Ways to Combat Burnout, Promote Decompression, and Retain Staff
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Millennials and Zoomers Vs. Boomers: How Different Generations Seek Out and Choose Healthcare Providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top Digital Consumer Strategies to Drive Patient Acquisition and Retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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How Nebraska Medicine Builds Patient Trust One Star Rating at a Time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians. Read the E-Book.
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Northwell Health's Consumer-First Digital Strategy
Learn how New York’s largest healthcare provider improved patient acquisition driving 19,000+ new bookings in record time. Download the e-book.
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New Era of Healthcare, Episode 9: How Northwell Health Improved Patient Acquisition
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New Era of Healthcare, Episode 7: Advancing Experience and Brand After The Pandemic
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How to Win Patients With Google
Master Google My Business, maximize SEO for patient acquisition, and become a top healthcare organization via the most powerful search engine in the world.
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5 Agile Marketing Tips to Promote Your Brand, Improve PX, and Drive Patient Acquisition
St. Luke’s University Health Network marketing shares what the pandemic taught them about patient acquisition to help develop your brand’s digital footprint.
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New Era of Healthcare, Episode 1: Why Your Patient Experience Needs to Start Online
Press Ganey leaders discuss the convergence of the patient and consumer experience in an era where the patient journey starts before the first appointment.
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Why You Need Agile Marketing in Times of Crisis: St. Luke's University Health Network
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Equity Partnership: Creating and Sustaining a Strategy to Support Workforce DEI
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How Leaders Transform The Patient Experience
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Customer Experience Trends in Healthcare 2020
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Physician Transparency Supports Patient Choice
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