5 Strategies to Improve the Member Experience
See what health plans can do now to improve the member experience.
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Patient and Member Experience: 2 Sides of the Same Coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Turning the Tide: A New Focus on Patient Experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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UNC Health: Responding to the Market through a Dynamic Approach to Surveying
Learn how UNC Health's Physicians Health Network leveraged Press Ganey’s Dynamic Surveying technology to respond to market demands and improve patient experience outcomes.
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The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care
Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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How to Use Human-Centered Design to Reframe PX and Drive Positive, Sustainable Change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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From One Battlefield to Another: Bring Back the Fun to Drive Resilience, Engagement, and Pride
Senior Consultant Mike Hall discusses the importance of celebration in retaining and empowering teams.
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From One Battlefield to Another: Designing Structures to Win During an Extended Healthcare Crisis
Key strategies to develop resilient teams and reinforce best practices during hard times.
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4 Ways to Leverage Online Healthcare Listings to Increase Appointment Bookings and Improve the Patient Experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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From One Battlefield to Another: How to Foster Leadership and Retain Top Performers
Senior Consultant Mike Hall on key strategies to support and cultivate leadership in healthcare.
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Keep Zero Harm at the Heart of Care Transformation: Tejal Gandhi at NCC 2022
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Focus on DEI to Retain Workers: Deirdre Mylod and Casey Willis-Abner at NCC 2022
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Speak Like a Human: Vanderbilt University Medical Center at NCC 2022
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Looking to the Future: Patient Safety Trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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ICH CAHPS 101: What Dialysis Centers Should Know About This Patient Experience Survey
An introduction to the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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PCF PECS 101: What This Patient Experience Survey Means for Primary Care First-Model Participants
An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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