Boost response rates for the 2025 Medicare Advantage CAHPS survey with an effective pre-communication strategy. Engage members, encourage feedback, and improve healthcare experiences.
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Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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Learn how communication impacts the healthcare employee experience and the patient experience, and how to improve communication in healthcare.
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A veteran shares his insights into how healthcare, like the military, depends on a culture of high reliability.
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Through a focus on human connection, processes, and engagement, we can dramatically improve the patient experience through our 4C Model.
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Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.
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The pandemic and decreased employee engagement have led to healthcare staffing shortages. Discover how healthcare organizations can overcome these challenges.
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The right culture can put an end to workplace bullying and violence against healthcare staff.
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Building human connections, prioritizing compassion, and building trust is key to reducing violence against healthcare workers.
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Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.
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What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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Learn how Press Ganey’s strategic consulting team helped this nonprofit get its customer service performance back on track in the wake of COVID-19.
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Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
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Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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