Nursing Excellence Series: Solutions Built for Nurses, by Nurses Part Two
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June 14 webinar - High Reliability Learning Series: CMS push for significant improvements in patient safety
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5 steps to 5 stars
Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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How a health plan earned $21M in revenue with proactive member retention through NPS
Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.
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Operationalizing Compassionate Connected Care: A path to improved workforce engagement and patient outcomes
What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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Press Ganey’s rapid improvement strategy lifts a Northeastern plan to the sweet spot of 4.5 stars
Learn how Press Ganey’s strategic consulting team helped this nonprofit get its customer service performance back on track in the wake of COVID-19.
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Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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The zero harm healthcare journey in 2023: What's new and what's next?
Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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4 fundamentals to transform safety culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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5 strategies on how to improve the member experience
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
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4 ways to improve error reporting and save lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Turning the tide: A new focus on patient experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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UNC Health: Responding to the market through a dynamic approach to surveying
Learn how UNC Health's Physicians Health Network leveraged Press Ganey’s Dynamic Surveying technology to respond to market demands and improve patient experience outcomes.
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The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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3 lessons from Chernobyl for high reliability organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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How to use human-centered design to reframe PX and drive positive, sustainable change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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From one battlefield to another: Bring back the fun to drive resilience, engagement, and pride
Senior Consultant Mike Hall discusses the importance of celebration in retaining and empowering teams.
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From one battlefield to another: Designing structures to win during an extended healthcare crisis
Key strategies to develop resilient teams and reinforce best practices during hard times.
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4 ways to leverage online healthcare listings to increase appointment bookings and improve the patient experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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