Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Listings, reviews, ratings
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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How Health First uses survey data to improve patient experience
Learn how Health First improved their patient survey ratings by enhancing their listening strategies and incorporating patient feedback.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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Listings platform: Get a demo
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Consumer experience platform: One platform to promote your brand and accelerate growth
Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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Northwell Health's consumer-first digital strategy
Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digital footprint. Read the case study.
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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See the HX platform in action.
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How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
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The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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Convenience is king: 4 ways to streamline access to care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Invest in online reviews of doctors to fast-track new patient acquisition
Learn how to leverage online ratings & reviews to win over more of the market & stay ahead of competitors. See tips on fast-tracking patient acquisition.
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4 ways to leverage online healthcare listings to increase appointment bookings and improve the patient experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Reframing the “patient experience”: Great PX starts with great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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