Healthcare consumer experience 2025
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Listings, reviews, ratings
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AI, reviews, and the new rules of healthcare transparency
Discover how AI, conversational search, and review transparency are reshaping healthcare consumer behavior. Learn why authenticity and openness are critical to building patient trust in a digital-firs
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Using the patient voice to drive continuous growth
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Unifying PX and CX: A smarter patient feedback strategy
Boost patient reviews and stay CMS compliant with a unified patient experience and consumer experience strategy for smarter healthcare feedback.
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The age of the empowered patient
Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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When to use patient surveys vs. online reviews
In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.
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Online appointment scheduling: The last mile of patient access and acquisition
Patients expect healthcare to be as easy to access as any other service. Learn why seamless online scheduling is now a make-or-break factor in patient choice and experience.
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How will AI disrupt healthcare consumer experience?
See how AI is revolutionizing the healthcare consumer experience, from improving access and outcomes to enhancing patient engagement and trust. Explore key trends and insights.
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3 little words: A CXO’s love letter to healthcare
A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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Consumer experience in healthcare
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Navigating the healthcare market
Learn how healthcare organizations can boost visibility and connect with their communities by optimizing their online presence.
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What's next for the consumer experience in healthcare
From personalization to transparency and trust, the consumer experience in healthcare matters. Learn more about how to improve the consumer journey.
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How generative AI Overviews are transforming healthcare information search
See how AI technology like Google AI Overviews is changing the way patients find providers. Learn key strategies to optimize your online presence and attract more patients.
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See the HX platform in action.
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High standards, high stakes: How healthcare provider reviews drive patient choice
Online doctor reviews build trust and drive consumer choice. See how online reviews are a critical factor on a patient's healthcare journey.
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Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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How Health First uses survey data to improve patient experience
Learn how Health First improved their patient survey ratings by enhancing their listening strategies and incorporating patient feedback.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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