Boost response rates for the 2025 Medicare Advantage CAHPS survey with an effective pre-communication strategy. Engage members, encourage feedback, and improve healthcare experiences.
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Learn about key changes to the MCAHPS 2025 survey, including new web-based options, updated questions, and how they impact Medicare Advantage plans and Star Ratings.
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See how health plans can improve survey response rates and the accuracy of member contact data, as well as continually improve the member experience.
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The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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OAS CAHPS survey becomes mandatory in January 2025. Get started with the survey today to ensure compliance and drive patient care quality improvements.
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Does your health plan struggle to improve CAHPS scores? This common hurdle isn’t unbeatable.
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Modifications are being made to the survey administration process that will allow for web-based responses.
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Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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Learn more about the ACO REACH CAHPS survey, the implementation process, and its role in enhancing patient care.
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The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
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Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
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Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
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Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.
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