Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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CAHPS & regulatory
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CAHPS Surveys: Get a demo
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ACO REACH 101: A guide to the ACO REACH CAHPS survey and how it helps ACOs
Learn more about the ACO REACH CAHPS survey, the implementation process, and its role in enhancing patient care.
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Changes are coming to CAHPS survey methodology. Here’s what you need to know.
The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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CAHPS for MIPS 101: What this patient experience survey means for healthcare clinicians and providers
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Next generation voice of customer: Holistic human experience (HX)
Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
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Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
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Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
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CAHPS Surveys: Get a demo
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2021 Star Ratings: A year for member experience
Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.
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Improving CAHPS scores with drill-down and simulation surveys
Health plans can improve CAHPS scores and the member experience with drill-down and simulation surveys. Here's how. Watch the webinar recording.
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5 reasons to address access to care
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
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Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
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Health plan CAHPS 2022 season: Overview and insights
Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.
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CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
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Hospice CAHPS Survey 101: What this patient survey means for hospice care
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey.
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MA-PDP CAHPS 101: What this survey means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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GPDC CAHPS 101: What this patient survey means for participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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