What healthcare can learn from retail
Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.
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Consumer experience
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Using the patient voice to drive continuous growth
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Is service line intelligence the missing metric in your growth strategy?
Strong patient experience doesn’t guarantee market growth. Learn how service line brand intelligence reveals what drives consumer choice in specialty care.
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Unifying PX and CX: A smarter patient feedback strategy
Boost patient reviews and stay CMS compliant with a unified patient experience and consumer experience strategy for smarter healthcare feedback.
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How Market Navigator helps healthcare organizations compete—and win—in a consumer-driven era
Compete with confidence in a consumer-driven market. Market Navigator delivers real-time insights into brand perception, reputation, and patient choice.
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Reputation management: Build trust, grow your brand
Your online reputation can affect your brand. Our healthcare reputation management solution lets you track patient feedback to help you attract and retain patients.
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The age of the empowered patient
Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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Where consumer experience and safety meet
Explore how aligning consumer experience with safety helps healthcare organizations build trust and deliver better care.
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When to use patient surveys vs. online reviews
In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.
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Online appointment scheduling: The last mile of patient access and acquisition
Patients expect healthcare to be as easy to access as any other service. Learn why seamless online scheduling is now a make-or-break factor in patient choice and experience.
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How will AI disrupt healthcare consumer experience?
See how AI is revolutionizing the healthcare consumer experience, from improving access and outcomes to enhancing patient engagement and trust. Explore key trends and insights.
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3 little words: A CXO’s love letter to healthcare
A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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Insights from HX25: Artificial and emotional intelligence are building social capital
AI and innovation are reshaping healthcare—but safety, trust, and the human touch remain essential. Explore key HX25 insights on reliability, consumer expectations, and the next 40 years.
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Consumer experience in healthcare
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Healthcare’s evolution: Key takeaways from 2024
Deep dive into healthcare’s evolution in 2024, highlighting social capital, AI innovations, patient safety, and strategies for resilience amid financial pressures and workforce challenges.
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Navigating the healthcare market
Learn how healthcare organizations can boost visibility and connect with their communities by optimizing their online presence.
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What's next in healthcare consumer experience?
Healthcare's digital shift bridges consumer expectations and patient care with personalization, transparency, and trust—reshaping the journey through accurate data, reviews, and digital tools
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See the HX platform in action.
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How provider directories are transforming patient access to treatment
Learn how pharmaceutical and medical device companies can enhance engagement, drive brand loyalty, and improve medical outcomes by adding provider directories on their websites.
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Unlocking the power of NPS in healthcare
Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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Unlocking patient acquisition: The essential role of market research in healthcare
Unlock patient acquisition with AI-powered market research. Understand your audience and brand perception. Drive growth with Press Ganey's innovative healthcare consumer technology.
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