Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Consumer experience
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Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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Review Publishing: Get a demo
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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How a health plan earned $21M in revenue with proactive member retention through NPS
Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.
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Hear how healthcare experience leaders approach innovation
Learn how leaders in human experience approach innovation at their healthcare organizations.
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What Human Experience (HX) means to healthcare leaders
Hear what Human Experience (HX) means to healthcare leaders.
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How Digital Focus Groups capture next-level feedback
Go deep into a particular topic, ask questions, and listen to your participants to truly understand the stories behind the human experience.
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How leaders use Digital Communities to collaborate with consumers
With Digital Communities, you can open up a priceless stream of insights, bringing you closer to your healthcare customers. All through a simple-to-use, self-service platform.
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Imagine new ways to gather feedback with Crowdsourcing
Imagine a new way of gathering feedback, one that engages people in solving problems. Crowdsourcing is totally flexible with time, so participants can take action when it suits them.
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Press Ganey’s rapid improvement strategy lifts a Northeastern plan to the sweet spot of 4.5 stars
Learn how Press Ganey’s strategic consulting team helped this nonprofit get its customer service performance back on track in the wake of COVID-19.
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Understanding Human Experience at scale
Learn how national healthcare leaders are breaking silos, eliminating frictions, and delivering experiences that are truly human-centric. View the video.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank
We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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See the HX platform in action.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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