Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Consumer experience
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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Review Publishing: Get a demo
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Consumer experience platform: One platform to promote your brand and accelerate growth
Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.
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Northwell Health's consumer-first digital strategy
Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Connecting patients with care
Learn how an emerging biopharma brand empowered chronic obesity patients to access specialized care—privately and safely.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
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How to use digital patient experience surveys to collect more data, faster
6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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Essential guide to digital PX transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Convenience is king: 4 ways to streamline access to care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Telemedicine goes mainstream. Now what?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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Invest in online reviews of doctors to fast-track new patient acquisition
How to leverage online ratings and reviews to win over more of the market and stay ahead of competitors.
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4 ways to leverage online healthcare listings to increase appointment bookings and improve the patient experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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10 healthcare leaders on transforming healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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Reframing the “patient experience”: Great PX starts with great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The great "patient migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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