Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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Review Publishing: Get a demo
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Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.
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Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
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Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.
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Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Learn how an emerging biopharma brand empowered chronic obesity patients to access specialized care—privately and safely.
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6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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Collect patient feedback along the digital patient journey for a better care experience.
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6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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How to leverage online ratings and reviews to win over more of the market and stay ahead of competitors.
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Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Learn how to reduce digital referral leakage and patient churn to drive business growth.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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