How to Collect Patient Feedback Beyond Paper and Phone Surveys
Gather feedback along the digital patient journey for a better care experience.
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Consumer Experience
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How to Use Digital Patient Experience Surveys to Collect More Data, Faster
6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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Essential Guide to Digital PX Transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Convenience Is King: 4 Ways to Streamline Access to Care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Telemedicine Goes Mainstream. Now What?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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Invest in Online Reviews of Doctors to Fast-Track New Patient Acquisition
How to leverage online ratings and reviews to win over more of the market and stay ahead of competitors.
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4 Ways to Leverage Online Healthcare Listings to Increase Appointment Bookings and Improve the Patient Experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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10 Healthcare Leaders on Transforming Healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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Think of Patients as Customers: Duly Health and Care at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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Digital Consumer Trends in Pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The Great "Patient Migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and Zoomers Vs. Boomers: How Different Generations Seek Out and Choose Healthcare Providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top Digital Consumer Strategies to Drive Patient Acquisition and Retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Assessing Performance During Rapid Change
The pandemic has ushered in monumental shifts in healthcare. Read how organizations are improving and learning key lessons during times of change.
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Consumer Experience Trends in Healthcare 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.
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3 Essential Channels for Maximizing Your Hospital’s Online Reputation
Press Ganey research shows 60% of patients search for hospitals & physicians online before booking an appointment.
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How Nebraska Medicine Builds Patient Trust One Star Rating at a Time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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Northwell Health's Consumer-First Digital Strategy
Learn how New York’s largest healthcare provider improved patient acquisition driving 19,000+ new bookings in record time. Download the e-book.
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