Patients expect healthcare to be as easy to access as any other service. Learn why seamless online scheduling is now a make-or-break factor in patient choice and experience.
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See how AI is revolutionizing the healthcare consumer experience, from improving access and outcomes to enhancing patient engagement and trust. Explore key trends and insights.
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A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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AI and innovation are reshaping healthcare—but safety, trust, and the human touch remain essential. Explore key HX25 insights on reliability, consumer expectations, and the next 40 years.
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Deep dive into healthcare’s evolution in 2024, highlighting social capital, AI innovations, patient safety, and strategies for resilience amid financial pressures and workforce challenges.
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Learn how healthcare organizations can boost visibility and connect with their communities by optimizing their online presence.
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Healthcare's digital shift bridges consumer expectations and patient care with personalization, transparency, and trust—reshaping the journey through accurate data, reviews, and digital tools
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Learn how pharmaceutical and medical device companies can enhance engagement, drive brand loyalty, and improve medical outcomes by adding provider directories on their websites.
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Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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Unlock patient acquisition with AI-powered market research. Understand your audience and brand perception. Drive growth with Press Ganey's innovative healthcare consumer technology.
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See how AI technology like Google AI Overviews is changing the way patients find providers. Learn key strategies to optimize your online presence and attract more patients.
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How to navigate the healthcare landscape to understand your audience and their needs, and develop a consumer-first marketing strategy that drives new patient acquisition.
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Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Online doctor reviews build trust and drive consumer choice. See how online reviews are a critical factor on a patient's healthcare journey.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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