Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Explore our healthcare industry best practices, thought leadership, and exclusive research.
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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Press Ganey’s edge on equity and safety in the year ahead
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The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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Introducing Human Experience (HX) healthcare, from the pioneers of healthcare transformation. Press Ganey’s HX platform breaks down silos between patient, member, and employee experience—translating
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Press Ganey released new data showing hospitals with Magnet designation are on track to see significant improvements in nurse workforce engagement by the end of 2022.
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Join us for Press Ganey’s first human experience in healthcare conference (HX23) taking place February 6-8 in Orlando, Florida. See an HX23 preview.
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Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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HX23 will be an invigorating three-day Press Ganey event with experts at the forefront of the human experience in healthcare. See a preview.
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Press Ganey’s proactive listening tools help one nurse manager make positive changes and grow the next generation of nurse leadership.
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Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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2 real-life stories that explain why Communication and Resolution Programs are so essential in healthcare.
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To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
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How to transform your digital patient journey to improve the patient experience.
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6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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