Nursing Excellence Series: Solutions Built for Nurses, by Nurses Part Two
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Featured Content
Press Ganey draws upon more than 1 billion patient voices and 3.1 million voices in the healthcare workforce (and counting) to help you and your organization deliver the best healthcare experience.
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June 15 webinar: Employee crowdsourcing ideas to engage the front lines
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What does 'back to basics' mean?
Getting "back to basics" means more than returning to normal—we must refocus our priorities on Human Experience healthcare.
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5 steps to 5 stars
Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Changes are coming to CAHPS survey methodology. Here’s what you need to know.
The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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4 systemic changes that drive zero harm and just culture
Learn how a large mid-Atlantic health system achieves a just culture by improving employee experience, as well as safety and quality.
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Press Ganey’s Nurse Leader Development Program: Empowering nurses to be effective leaders
Press Ganey’s Nurse Leader Development Program helps prepare nurse leaders to manage nursing units, departments, or service lines.
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How a health plan earned $21M in revenue with proactive member retention through NPS
Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.
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Operationalizing Compassionate Connected Care: A path to improved workforce engagement and patient outcomes
What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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See the HX platform in action.
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Nursing and the Human Experience: You make a difference
Learn how to deliver nursing excellence through a Human Experience healthcare lens.
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Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback
Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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How healthcare operational challenges impact different demographics
Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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CAHPS for MIPS 101: What this patient experience survey means for healthcare clinicians and providers
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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Hope as a patient-centered outcome
Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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Bringing the equity lens to patient experience
Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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Hear how healthcare experience leaders approach innovation
Learn how leaders in human experience approach innovation at their healthcare organizations.
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What Human Experience (HX) means to healthcare leaders
Hear what Human Experience (HX) means to healthcare leaders.
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