Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Press Ganey draws upon more than 1 billion patient voices and 3.1 million voices in the healthcare workforce (and counting) to help you and your organization deliver the best healthcare experience.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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How Joe DiMaggio Children's Hospital supports their staff to drive success
Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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The zero harm journey in 2023: What’s new, what’s next?
Press Ganey’s edge on equity and safety in the year ahead
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Addressing patient harm: How we got where we are, and how we get to a better place
The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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Introducing Human Experience Healthcare
Introducing Human Experience (HX) healthcare, from the pioneers of healthcare transformation. Press Ganey’s HX platform breaks down silos between patient, member, and employee experience—translating
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Is a reprieve from the nursing workforce downturn on the horizon? The latest data says ‘yes.’
Press Ganey released new data showing hospitals with Magnet designation are on track to see significant improvements in nurse workforce engagement by the end of 2022.
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Join us for HX23 in Orlando, FL!
Join us for Press Ganey’s first human experience in healthcare conference (HX23) taking place February 6-8 in Orlando, Florida. See an HX23 preview.
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Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Press Ganey's first Human Experience Conference - HX23!
HX23 will be an invigorating three-day Press Ganey event with experts at the forefront of the human experience in healthcare. See a preview.
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How Broward Health empowers nurses and builds a foundation for successful careers
Press Ganey’s proactive listening tools help one nurse manager make positive changes and grow the next generation of nurse leadership.
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How Joe DiMaggio Children's Hospital connects with patients using iRound
Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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When a patient is harmed, how do we respond?
2 real-life stories that explain why Communication and Resolution Programs are so essential in healthcare.
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Transforming the healthcare journey through the power of Human Experience (HX)
To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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Northwell Health's consumer-first digital strategy
Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
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Build and optimize the digital patient journey
How to transform your digital patient journey to improve the patient experience.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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