Employee and physician experience 2023: A year to reset and renew

Press Ganey national workforce data highlights trends for 2023, and provides opportunities for improving the employee and physician experience.

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24 days ago

Why we can’t afford to wait for the healthcare staffing crisis to end

Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.

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about 1 month ago

Operational friction causes physical and emotional harm to patients and the healthcare workforce

Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.

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about 2 months ago

Operational friction: Why you should care, and what to do about it

Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.

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almost 3 years ago

Caring for caregivers: A leadership checklist

How to support, elevate, and empower the healthcare workforce during these tumultuous times.

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2 months ago

The zero harm journey in 2023: What’s new, what’s next?

Press Ganey’s edge on equity and safety in the year ahead

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2 months ago

Addressing patient harm: How we got where we are, and how we get to a better place

The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.

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3 months ago

Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.

Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.

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3 months ago

Is a reprieve from the nursing workforce downturn on the horizon? The latest data says ‘yes.’

Press Ganey released new data showing hospitals with Magnet designation are on track to see significant improvements in nurse workforce engagement by the end of 2022.

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The hidden costs of operational friction

See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.

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4 months ago

When a patient is harmed, how do we respond?

2 real-life stories that explain why Communication and Resolution Programs are so essential in healthcare.

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5 months ago

Back to basics: Reinforcing safety and reliability among continued NDNQI declines

As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.

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5 months ago

High reliability organizing: The pathway to organizational resilience

High reliability organizing is the starting point for achieving organizational resilience. Here's why.

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5 months ago

US emergency departments seeing unprecedented decreases in patient experience and patient safety culture performance post-pandemic

During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.

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