UC Health: Partnering with Compass One to Improve Perceptions of Clean and Patient Satisfaction
As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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Patient & Workforce Safety
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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3 Ways Equity Impacts Healthcare Performance
From PX to employee engagement and beyond, a focus on equity is key to driving optimal outcomes organization-wide.
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6 Questions to Ask About Your Team’s Psychological Safety
A message from Press Ganey’s Chief Safety and Transformation Officer Dr. Tejal Gandhi and Chief Nursing Officer Dr. Jeff Doucette.
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10 Healthcare Leaders on Transforming Healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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From One Battlefield to Another: Improving Caregiver Well-Being in the Face of COVID-19
Senior Consultant Mike Hall discusses the challenges caregivers on the front lines face and how to drive resilience and well-being during COVID-19.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Looking to the Future: Patient Safety Trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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Safety and Patient Experience in the Ambulatory Setting: You Can’t Have One Without the Other
Data analysis from Press Ganey shows how integral ambulatory safety is to the patient experience.
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PCF PECS 101: What This Patient Experience Survey Means for Primary Care First-Model Participants
An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Addressing the Changing Patient Perceptions of Clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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Better Outcomes Require Senior Managers' Commitment to a Strong Safety Culture
Press Ganey data shows safety culture correlates with workforce engagement & patient safety outcomes, in particular falls with injury. Read the blog.
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Honesty Really Is the Best Policy: The Importance of Transparency in Pursuing Zero Harm
Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.
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Why Healthcare Diversity and Equity Are Central to Employee Retention
Press Ganey data shows ties between healthcare employees' intent to stay and perceptions of how diversity & equity are regarded by their employer.
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Partnering with Children and Their Families—Always
In honor of Children's Health Month, we're focusing on how to support children’s hospitals in delivering safe, high-quality, family-centered care.
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How to Bounce Back After COVID-19's Safety Declines
After the pandemic caused safety scores to dip across healthcare, Press Ganey NDNQI data reveals insights into getting back on track. Download the e-book.
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Remembering 9/11 Through the Lens of High Reliability Principles and Crisis Response
A retired Navy captain and Press Ganey patient safety consultant reflects on the impact of high reliability organizing (HRO) principles in the response to 9/11.
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