Addressing the changing patient perceptions of clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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Continuous listening
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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How Joe DiMaggio Children's Hospital supports their staff to drive success
Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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How Broward Health empowers nurses and builds a foundation for successful careers
Press Ganey’s proactive listening tools help one nurse manager make positive changes and grow the next generation of nurse leadership.
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How Joe DiMaggio Children's Hospital connects with patients using iRound
Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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Performance starts with empowerment: Intermountain Healthcare at NCC 2022
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Focus on DEI to retain workers: Deirdre Mylod and Casey Willis-Abner at NCC 2022
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Don't forget to recharge: Sheryl Crow at NCC 2022
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PCF PECS 101: What this patient experience survey means for Primary Care First-Model participants
An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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Employee and physician engagement: Insights and trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Workforce Well-Being Collaborative: Caregiver staffing crisis - Real solutions for today's biggest challenges
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Workforce Well-Being Collaborative: Mindfulness for skeptics - Proven ways to combat burnout, promote decompression, and retain staff
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4 things every healthcare leader should know about human-centered design
Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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How workforce perceptions of safety culture differ by race, ethnicity, and gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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HCAHPS 101: What HCAHPS Surveys mean for hospitals
An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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What to know about using data to improve diversity, equity, and inclusion
Healthcare organizations have been further compelled to review and address care inequity. Read how leaders can dive into the data to better understand gaps.
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Assessing performance during rapid change
The pandemic has ushered in monumental shifts in healthcare. Read how organizations are improving and learning key lessons during times of change.
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