Addressing the changing patient perceptions of clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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Continuous listening
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Consumer experience in healthcare
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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Healthcare employee engagement: 3 ways to shift from a ‘vicious cycle’ to a ‘virtuous cycle’
Healthcare employee engagement, workforce well-being, and patient experience are tightly intertwined. Learn how that fact can be a double-edged sword.
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2023: The state of workforce engagement
In a demanding, high-pressure industry, Press Ganey data shows what drives employee engagement in healthcare—and what separates top-performing healthcare organizations from the rest of the pack.
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5 ways CXOs drive PX transformation in times of crisis and beyond
Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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How Mount Sinai captures the Human Experience among employees
Learn how leaders from Mount Sinai Health System capture Human Experience (HX) feedback among their healthcare workforce.
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Mount Sinai: Connecting the Human Experience in healthcare
Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback
Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Hope as a patient-centered outcome
Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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How Digital Focus Groups capture next-level feedback
Go deep into a particular topic, ask questions, and listen to your participants to truly understand the stories behind the human experience.
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Imagine new ways to gather feedback with Crowdsourcing
Imagine a new way of gathering feedback, one that engages people in solving problems. Crowdsourcing is totally flexible with time, so participants can take action when it suits them.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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HX23 ELC session: Diversity, equity, and inclusion as necessities, not 'nice-to-haves'
DEI continues to be top of mind for executives for the foreseeable future. Expectations for accessibility and psychological safety are changing, and we share how to keep your fingers on the pulse.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction impacts safety in healthcare. See how Press Ganey’s safety and high reliability consulting can guide you toward zero harm in healthcare.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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How Joe DiMaggio Children's Hospital supports their staff to drive success
Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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