Addressing the Changing Patient Perceptions of Clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
Read Blog
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An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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Healthcare organizations have been further compelled to review and address care inequity. Read how leaders can dive into the data to better understand gaps.
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The pandemic has ushered in monumental shifts in healthcare. Read how organizations are improving and learning key lessons during times of change.
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As the pandemic strains health systems and new variants emerge, it’s critical to address challenges to coordinated care and optimize teamwork.
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Learn how Press Ganey helped this top pediatric hospital enhance the patient experience, foster a culture of leaders, and focus on family-centered care.
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An introduction to OAS CAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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CMS made updates to payment rates and policies and took steps to support safe patient care and increase price transparency.
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Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.
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