Addressing the changing patient perceptions of clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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Press Ganey’s proactive listening tools help one nurse manager make positive changes and grow the next generation of nurse leadership.
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Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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Healthcare organizations have been further compelled to review and address care inequity. Read how leaders can dive into the data to better understand gaps.
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The pandemic has ushered in monumental shifts in healthcare. Read how organizations are improving and learning key lessons during times of change.
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