Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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High reliability organizing (HRO)
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High Reliability Platform: Get a demo
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Why we can’t afford to wait for the healthcare staffing crisis to end
Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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The zero harm journey in 2023: What’s new, what’s next?
Press Ganey’s edge on equity and safety in the year ahead
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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High reliability organizing: The pathway to organizational resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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4 ways to improve error reporting and save lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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3 lessons from Chernobyl for high reliability organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Keep zero harm at the heart of care transformation: Tejal Gandhi at NCC 2022
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Looking to the future: Patient safety trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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Employee and physician engagement: Insights and trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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How workforce perceptions of safety culture differ by race, ethnicity, and gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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Better outcomes require senior managers' commitment to a strong safety culture
Press Ganey data shows safety culture correlates with workforce engagement & patient safety outcomes, in particular falls with injury. Read the blog.
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Honesty really is the best policy: The importance of transparency in pursuing zero harm
Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.
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Workforce Well-Being Collaborative: Burnout lessons learned from the military
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Why healthcare diversity and equity are central to employee retention
Press Ganey data shows ties between healthcare employees' intent to stay and perceptions of how diversity & equity are regarded by their employer.
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Partnering with children and their families—always
In honor of Children's Health Month, we're focusing on how to support children’s hospitals in delivering safe, high-quality, family-centered care.
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