High Reliability Organizing: The Pathway to Organizational Resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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High Reliability Organizing (HRO)
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High Reliability Platform: GET A DEMO
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Keep Zero Harm at the Heart of Care Transformation: Tejal Gandhi at NCC 2022
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Looking to the Future: Patient Safety Trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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Better Outcomes Require Senior Managers' Commitment to a Strong Safety Culture
Press Ganey data shows safety culture correlates with workforce engagement & patient safety outcomes, in particular falls with injury. Read the blog.
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Honesty Really Is the Best Policy: The Importance of Transparency in Pursuing Zero Harm
Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.
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Workforce Well-Being Collaborative: Burnout Lessons Learned From The Military
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Why Healthcare Diversity and Equity Are Central to Employee Retention
Press Ganey data shows ties between healthcare employees' intent to stay and perceptions of how diversity & equity are regarded by their employer.
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Partnering with Children and Their Families—Always
In honor of Children's Health Month, we're focusing on how to support children’s hospitals in delivering safe, high-quality, family-centered care.
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How to Bounce Back After COVID-19's Safety Declines
After the pandemic caused safety scores to dip across healthcare, Press Ganey NDNQI data reveals insights into getting back on track. Download the e-book.
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Workforce Well-Being Collaborative: Enriching Healthcare Employee Resilience
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Breaking Down Silos to Advance Caregiver and Patient Outcomes
Dr. Tejal Gandhi, Press Ganey’s Chief Safety & Transformation Officer, explores the critical links between safety culture, inclusion, engagement, and outcomes.
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Remembering 9/11 Through the Lens of High Reliability Principles and Crisis Response
A retired Navy captain and Press Ganey patient safety consultant reflects on the impact of high reliability organizing (HRO) principles in the response to 9/11.
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Supporting Patient Safety Requires Higher Employee Engagement
The relationship between employee engagement and patient safety is critical in healthcare as an uptick in COVID-19 hospitalizations test a burnt-out workforce.
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Taking Industry-Wide Action in Patient and Workforce Safety
Press Ganey's Dr. Tejal Gandhi, Co-Chair of the National Steering Committee for Patient Safety, shares 6 key ways to reduce patient and workforce harm.
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