Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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High reliability organizing (HRO)
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High Reliability Platform: Get a demo
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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How a mid-Atlantic academic medical center improves its response to errors
Learn how this organization worked to establish a just culture, and paved the way for better team member retention and engagement, better patient outcomes, and less unnecessary spending.
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Sharing lessons learned: The capacity to learn from experience and improve safety in healthcare
Healthcare organizations can use other high reliability industries as an example for how to approach their work through a safety lens.
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Healing without harm: Safety culture trends in healthcare 2023
Our 2022 national safety culture in healthcare data highlights key insights and recommended actions to shape how healthcare organizations approach safety culture in 2023.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Why we can’t afford to wait for the healthcare staffing crisis to end
Addressing quality and safety in healthcare will drive retention, increase engagement, and prevent harm. See healthcare retention strategies for your team.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction impacts safety in healthcare. See how Press Ganey’s safety and high reliability consulting can guide you toward zero harm in healthcare.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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The zero harm healthcare journey in 2023: What's new and what's next?
Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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4 fundamentals to transform safety culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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High reliability organizing: The pathway to organizational resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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4 ways to improve error reporting and save lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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3 lessons from Chernobyl for high reliability organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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Patient safety reporting: High reliability drives progress toward zero harm
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Keep zero harm at the heart of care transformation: Tejal Gandhi at NCC 2022
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Looking to the future: Patient safety trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient safety event reporting: High reliability drives progress toward zero harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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See the HX platform in action.
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Employee and physician engagement: Insights and trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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