Being safe means feeling safe: Safety culture’s impact on experience and outcomes
New data shows safety culture improves outcomes for patients and staff. Learn why it matters now—and what leaders must do to sustain progress.
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High reliability organizing (HRO)
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Safety in 2025: Insights from Press Ganey’s annual PSO report
Press Ganey’s 2025 PSO report reveals key safety risks, equity gaps, and strategies for building high reliability organizations in healthcare. Read the blog for more.
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What is Press Ganey’s High Reliability Platform (HRP)?
Here are the five HRO principles and why they matter if you’re an organization that prioritizes patient safety. Read to learn more.
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In defense of zero harm: Why healthcare needs impossible goals in 2025
Zero harm isn’t perfection—it’s progress. By prioritizing safety, transparency, and system-wide change, healthcare can reduce harm and improve outcomes for patients and caregivers alike.
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3 critical strategic themes for 2025
Discover three strategies healthcare leaders must embrace in 2025: harnessing AI, addressing physician well-being, and fostering cultures of safety, respect, and reliability.
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Press Ganey joins leading organizations in White House commitment to healthcare safety
Press Ganey's Chief Safety and Transformation Officer shares her experience and key takeaways at the White House for World Patient Safety Day 2024.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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How a mid-Atlantic academic medical center improves its response to errors
Learn how this organization worked to establish a just culture, and paved the way for better team member retention and engagement, better patient outcomes, and less unnecessary spending.
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The capacity to learn from experience and improve safety in healthcare
Healthcare organizations can use other high reliability industries as an example for how to approach their work through a safety lens.
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Healing without harm: Safety culture trends in healthcare 2023
Our 2022 national safety culture in healthcare data highlights key insights and recommended actions to shape how healthcare organizations approach safety culture in 2023.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Why we can’t afford to wait for the healthcare staffing crisis to end
Addressing quality and safety in healthcare will drive retention, increase engagement, and prevent harm. See healthcare retention strategies for your team.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction impacts safety in healthcare. See how Press Ganey’s safety and high reliability consulting can guide you toward zero harm in healthcare.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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The zero harm healthcare journey in 2023: What's new and what's next?
Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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4 fundamentals to transform safety culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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High reliability organizing: The pathway to organizational resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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4 ways to improve error reporting and save lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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