Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank
We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digital footprint. Read the case study.
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
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Successful mobile testimonials
Capitalize on the power of mobile testimonials to enhance your patient experience and drive acquisition.
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Convenience is king: 4 ways to streamline access to care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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See the HX platform in action.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top digital consumer strategies to drive patient acquisition and retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Consumer experience in healthcare trends 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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3 essential channels for maximizing your hospital’s online reputation
Press Ganey research shows 60% of patients search for hospitals & physicians online before booking an appointment.
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New Era of Healthcare, Episode 9: How Northwell Health improved patient acquisition
Northwell Health marketing leaders share how they expanded their digital footprint and improved visibility online to meet patients where they are. View video.
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