Unifying PX and CX: A smarter patient feedback strategy
Boost patient reviews and stay CMS compliant with a unified patient experience and consumer experience strategy for smarter healthcare feedback.
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Brand reputation
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Reputation solution:
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Reputation management: Build trust, grow your brand
Your online reputation can affect your brand. Our healthcare reputation management solution lets you track patient feedback to help you attract and retain patients.
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The age of the empowered patient
Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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Where consumer experience and safety meet
Explore how aligning consumer experience with safety helps healthcare organizations build trust and deliver better care.
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When to use patient surveys vs. online reviews
In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.
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Online appointment scheduling: The last mile of patient access and acquisition
Patients expect healthcare to be as easy to access as any other service. Learn why seamless online scheduling is now a make-or-break factor in patient choice and experience.
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How will AI disrupt healthcare consumer experience?
See how AI is revolutionizing the healthcare consumer experience, from improving access and outcomes to enhancing patient engagement and trust. Explore key trends and insights.
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3 little words: A CXO’s love letter to healthcare
A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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Consumer experience in healthcare
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Navigating the healthcare market
Learn how healthcare organizations can boost visibility and connect with their communities by optimizing their online presence.
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What's next in healthcare consumer experience?
Healthcare's digital shift bridges consumer expectations and patient care with personalization, transparency, and trust—reshaping the journey through accurate data, reviews, and digital tools
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Unlocking the power of NPS in healthcare
Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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Unlocking patient acquisition: The essential role of market research in healthcare
Unlock patient acquisition with AI-powered market research. Understand your audience and brand perception. Drive growth with Press Ganey's innovative healthcare consumer technology.
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How generative AI Overviews are transforming healthcare information search
See how AI technology like Google AI Overviews is changing the way patients find providers. Learn key strategies to optimize your online presence and attract more patients.
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See the HX platform in action.
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Understanding brand perception
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High standards, high stakes: How healthcare provider reviews drive patient choice
Online doctor reviews build trust and drive consumer choice. See how online reviews are a critical factor on a patient's healthcare journey.
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Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank
We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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