HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank
We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.
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Brand reputation
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Reputation solution: Get a demo
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Baptist Health South Florida increases review volume by 376% and boosts overall star rating
Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digital footprint. Read the case study.
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
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Successful mobile testimonials
Capitalize on the power of mobile testimonials to enhance your patient experience and drive acquisition.
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Convenience is king: 4 ways to streamline access to care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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See the HX platform in action.
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Top digital consumer strategies to drive patient acquisition and retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Consumer experience in healthcare trends 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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3 essential channels for maximizing your hospital’s online reputation
Press Ganey research shows 60% of patients search for hospitals & physicians online before booking an appointment.
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New Era of Healthcare, Episode 9: How Northwell Health improved patient acquisition
Northwell Health marketing leaders share how they expanded their digital footprint and improved visibility online to meet patients where they are. View video.
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New Era of Healthcare, Episode 7: Advancing experience and brand after the pandemic
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Healthcare listings management: Debunking the myths
Maintaining accurate, consistent physician and location data across the web isn’t as complicated, time-consuming, or expensive as healthcare marketers think.
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