Empowering the patient journey: Insights from Epic’s Users Group Meeting
Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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Patient experience & engagement
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When providers and plans collaborate on patient experience, everybody wins
Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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Why employee engagement matters for optimal healthcare outcomes
Employee engagement is highly correlated with patient experience, safety culture, and DEI. Focusing on engagement can jump-start a positive cycle of improvement across healthcare organizations.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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NarrativeDX comment analytics: Get a demo
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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Rebuilding trust in healthcare
What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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Improving patient experience through partnerships
A large health plan hired Press Ganey’s strategic consulting team to help a not-for-profit health system get patients to better understand their care plans.
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How St. Claire Regional Medical Center prioritizes compassion
A small hospital makes compassion a unifying theme in the emergency department.
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Goal Setting: How to select goals using Press Ganey calculators and tools
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5 ways CXOs drive PX transformation in times of crisis and beyond
Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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Mount Sinai: Connecting the Human Experience in healthcare
Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.
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What does 'back to basics' mean?
Getting "back to basics" means more than returning to normal—we must refocus our priorities on Human Experience healthcare.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback
Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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Hope as a patient-centered outcome
Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed
Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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How listening to patients, families, and the workforce empowers Joe DiMaggio Children’s Hospital
How listening to patients and employees, and using powerful Press Ganey tech, makes a real difference at Joe DiMaggio Children’s Hospital.
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How Health First uses survey data to improve patient experience
Learn how Health First improved their patient survey ratings by enhancing their listening strategies and incorporating patient feedback.
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Leading with love: Joe DiMaggio Children's Hospital
See how Joe DiMaggio Children's Hospital is leading with love for their patients and families. View the video.
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