Patient experience 2025: New trends and behaviors
As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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Patient experience & engagement
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What healthcare can learn from retail
Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.
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Patient experience 2025
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How compassion, culture, and connection will drive healthcare’s future
Explore how healthcare leaders can drive better outcomes by focusing on culture, compassion, trust, and the human side of innovation.
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The age of the empowered patient
Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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When to use patient surveys vs. online reviews
In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.
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The Psychiatric Inpatient Experience Survey: What you need to know
Learn about the Psychiatric Inpatient Experience (PIX) Survey, its role in improving psychiatric care, and CMS requirements for facilities starting in 2025 to enhance patient experiences.
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Beyond the buzzwords: How narrating care can unlock ED throughput and inpatient flow
Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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The critical link between Compassionate Connected Care and operations improvement
Explore the dynamic intersection between Compassionate Connected Care and clinical operations, and how Press Ganey can support your patient, workforce, and operations improvement efforts.
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Closing the patient experience gap: Equity in healthcare
Uncover hidden disparities in patient experience with data-driven insights. Learn how healthcare organizations can close the experience gap and advance equity in care.
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Predictive analytics for healthcare
Predictive analytics can give you insights into the future. See how Press Ganey can help with data-driven decision-making to transform your healthcare organization.
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3 little words: A CXO’s love letter to healthcare
A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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Insights from HX25: Artificial and emotional intelligence are building social capital
AI and innovation are reshaping healthcare—but safety, trust, and the human touch remain essential. Explore key HX25 insights on reliability, consumer expectations, and the next 40 years.
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3 critical strategic themes for 2025
Discover three strategies healthcare leaders must embrace in 2025: harnessing AI, addressing physician well-being, and fostering cultures of safety, respect, and reliability.
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HX in 2025: Organizational resilience in a changing environment
Explore strategies for healthcare organizations to navigate change and build resilience in a shifting policy landscape, ensuring high-quality, patient-centered care.
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Healthcare’s evolution: Key takeaways from 2024
Deep dive into healthcare’s evolution in 2024, highlighting social capital, AI innovations, patient safety, and strategies for resilience amid financial pressures and workforce challenges.
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Unlocking the power of NPS in healthcare
Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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A data-driven approach to coaching makes all the difference
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Enhancing patient experience in ASCs with OAS CAHPS
The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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Patient experience in 2024: Bridging the gap in patient care journeys
Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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