Patient experience 2025: New trends and behaviors
As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.
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Explore how healthcare leaders can drive better outcomes by focusing on culture, compassion, trust, and the human side of innovation.
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Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.
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Learn about the Psychiatric Inpatient Experience (PIX) Survey, its role in improving psychiatric care, and CMS requirements for facilities starting in 2025 to enhance patient experiences.
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Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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Explore the dynamic intersection between Compassionate Connected Care and clinical operations, and how Press Ganey can support your patient, workforce, and operations improvement efforts.
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Uncover hidden disparities in patient experience with data-driven insights. Learn how healthcare organizations can close the experience gap and advance equity in care.
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Predictive analytics can give you insights into the future. See how Press Ganey can help with data-driven decision-making to transform your healthcare organization.
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A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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AI and innovation are reshaping healthcare—but safety, trust, and the human touch remain essential. Explore key HX25 insights on reliability, consumer expectations, and the next 40 years.
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Discover three strategies healthcare leaders must embrace in 2025: harnessing AI, addressing physician well-being, and fostering cultures of safety, respect, and reliability.
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Explore strategies for healthcare organizations to navigate change and build resilience in a shifting policy landscape, ensuring high-quality, patient-centered care.
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Deep dive into healthcare’s evolution in 2024, highlighting social capital, AI innovations, patient safety, and strategies for resilience amid financial pressures and workforce challenges.
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Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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