Recent Changes to Star Ratings Put Millions of Dollars in Reimbursement Into Question for Providers
Discover the ins and outs of star rating, and learn how providers can drive measurable improvements in the patient experience.
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Patient Experience & Engagement
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Telemedicine Goes Mainstream. Now What?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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“Eliminate, Automate, Delegate”: The 3 Questions That Help Health First Reduce Nurse Burnout
Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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How to Use Human-Centered Design to Reframe PX and Drive Positive, Sustainable Change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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Transforming Healthcare into a System of Gratitude and Love
Press Ganey Chief Experience Officer Chrissy Daniels on using love to bridge the patient and caregiver experience during COVID-19 and beyond.
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Innovating Together: Press Ganey KidsX Accelerator
Rachel Biblow shares the innovation and partnership that the Press Ganey KidsX Accelerator will bring to patients, families, and caregivers. View the video.
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How The Press Ganey KidsX Accelerator Program Works
KidsX pairs the nation’s leading start-ups with ambitious pediatric institutions to drive innovation using Press Ganey data, tools, and mentorship. Learn how.
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Build Equity into Your Data Strategy: Mount Sinai Health System at NCC 2022
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Performance Starts with Empowerment: Intermountain Healthcare at NCC 2022
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Keep Zero Harm at the Heart of Care Transformation: Tejal Gandhi at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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ICH CAHPS 101: What Dialysis Centers Should Know About This Patient Experience Survey
An introduction to the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Digital Consumer Trends in Pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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PCF PECS 101: What This Patient Experience Survey Means for Primary Care First-Model Participants
An introduction answering commonly asked questions about the Patient Care First (PCF) Patient Experience of Care Survey (PECS).
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The Great "Patient Migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and Zoomers Vs. Boomers: How Different Generations Seek Out and Choose Healthcare Providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top Digital Consumer Strategies to Drive Patient Acquisition and Retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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4 Things Every Healthcare Leader Should Know About Human-Centered Design
Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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Addressing the Changing Patient Perceptions of Clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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