Recent Changes to Star Ratings Put Millions of Dollars in Reimbursement Into Question for Providers
Discover the ins and outs of star rating, and learn how providers can drive measurable improvements in the patient experience.
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Telemedicine Goes Mainstream. Now What?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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How to Use Human-Centered Design to Reframe PX and Drive Positive, Sustainable Change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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Innovating Together: Press Ganey KidsX Accelerator
Rachel Biblow shares the innovation and partnership that the Press Ganey KidsX Accelerator will bring to patients, families, and caregivers. View the video.
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4 Ways to Leverage Online Healthcare Listings to Increase Appointment Bookings and Improve the Patient Experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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GPDC CAHPS 101: What This Patient Survey Means for Participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Growing Through a Pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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10 Healthcare Leaders on Transforming Healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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How The Press Ganey KidsX Accelerator Program Works
KidsX pairs the nation’s leading start-ups with ambitious pediatric institutions to drive innovation using Press Ganey data, tools, and mentorship. Learn how.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Build Equity into Your Data Strategy: Mount Sinai Health System at NCC 2022
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Performance Starts with Empowerment: Intermountain Healthcare at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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ICH CAHPS 101: What Dialysis Centers Should Know About This Patient Experience Survey
An introduction to the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Digital Consumer Trends in Pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and Zoomers Vs. Boomers: How Different Generations Seek Out and Choose Healthcare Providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top Digital Consumer Strategies to Drive Patient Acquisition and Retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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4 Things Every Healthcare Leader Should Know About Human-Centered Design
Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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