To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.
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How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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Learn how leaders in human experience approach innovation at their healthcare organizations.
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Hear what Human Experience (HX) means to healthcare leaders.
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Go deep into a particular topic, ask questions, and listen to your participants to truly understand the stories behind the human experience.
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With Digital Communities, you can open up a priceless stream of insights, bringing you closer to your healthcare customers. All through a simple-to-use, self-service platform.
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Imagine a new way of gathering feedback, one that engages people in solving problems. Crowdsourcing is totally flexible with time, so participants can take action when it suits them.
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Learn how national healthcare leaders are breaking silos, eliminating frictions, and delivering experiences that are truly human-centric. View the video.
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Learn how Vanderbilt Health uses Press Ganey's HX platform to gather patient feedback, increase service recovery, and further personalize the patient experience.
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The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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See the HX platform in action.
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Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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