Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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Humanizing healthcare with Hospital-at-Home
Hospital-at-Home (H@H) programs are proven to drive high patient experience scores, as well as employee experience scores.
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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Empowering the patient journey: Insights from Epic’s Users Group Meeting
Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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Rebuilding trust in healthcare
What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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How St. Claire Regional Medical Center prioritizes compassion
A small hospital makes compassion a unifying theme in the emergency department.
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Getting back to the ‘basics’ of patient experience in 2023
Through a focus on human connection, processes, and engagement, we can dramatically improve the patient experience through our 4C Model.
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5 ways CXOs drive PX transformation in times of crisis and beyond
Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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Mount Sinai: Connecting the Human Experience in healthcare
Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.
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#1 way to improve performance: Taking a people-first approach to transforming healthcare
To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Changes are coming to CAHPS survey methodology. Here’s what you need to know.
The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback
Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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How healthcare operational challenges impact different demographics
Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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CAHPS for MIPS 101: What this patient experience survey means for healthcare clinicians and providers
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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