Patient experience 2025: New trends and behaviors
As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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What healthcare can learn from retail
Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.
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Patient experience 2025
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Nurse leader rounds: Are we having the right impact on patients?
Nurse leader rounds can’t be just another task. Discover how to transform rounding into a powerful tool for connection, safety, and trust—powered by purpose, people, and technology.
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How compassion, culture, and connection will drive healthcare’s future
Explore how healthcare leaders can drive better outcomes by focusing on culture, compassion, trust, and the human side of innovation.
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Reputation solution:
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The age of the empowered patient
Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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Beyond the buzzwords: How narrating care can unlock ED throughput and inpatient flow
Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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Closing the patient experience gap: Equity in healthcare
Uncover hidden disparities in patient experience with data-driven insights. Learn how healthcare organizations can close the experience gap and advance equity in care.
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Predictive analytics for healthcare
Predictive analytics can give you insights into the future. See how Press Ganey can help with data-driven decision-making to transform your healthcare organization.
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A data-driven approach to coaching makes all the difference
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Enhancing patient experience in ASCs with OAS CAHPS
The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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Patient experience in 2024: Bridging the gap in patient care journeys
Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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Humanizing healthcare with Hospital-at-Home
Hospital-at-Home (H@H) programs are proven to drive high patient experience scores, as well as employee experience scores.
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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Empowering the patient journey: Insights from Epic’s Users Group Meeting
Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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Rebuilding trust in healthcare
What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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