Patient experience 2025: New trends and behaviors
As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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As patient expectations evolve and disparities persist, trust is healthcare’s new benchmark. See how leading organizations elevate safety, teamwork, equity, and Human Experience.
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Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.
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Nurse leader rounds can’t be just another task. Discover how to transform rounding into a powerful tool for connection, safety, and trust—powered by purpose, people, and technology.
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Explore how healthcare leaders can drive better outcomes by focusing on culture, compassion, trust, and the human side of innovation.
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Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.
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Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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Uncover hidden disparities in patient experience with data-driven insights. Learn how healthcare organizations can close the experience gap and advance equity in care.
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Predictive analytics can give you insights into the future. See how Press Ganey can help with data-driven decision-making to transform your healthcare organization.
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The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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Hospital-at-Home (H@H) programs are proven to drive high patient experience scores, as well as employee experience scores.
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See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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