Innovating Together: Press Ganey KidsX Accelerator
Rachel Biblow shares the innovation and partnership that the Press Ganey KidsX Accelerator will bring to patients, families, and caregivers. View the video.
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3 Ways Equity Impacts Healthcare Performance
From PX to employee engagement and beyond, a focus on equity is key to driving optimal outcomes organization-wide.
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GPDC CAHPS 101: What This Patient Survey Means for Participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Growing Through a Pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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How The Press Ganey KidsX Accelerator Program Works
KidsX pairs the nation’s leading start-ups with ambitious pediatric institutions to drive innovation using Press Ganey data, tools, and mentorship. Learn how.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Build Equity into Your Data Strategy: Mount Sinai Health System at NCC 2022
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Focus on DEI to Retain Workers: Deirdre Mylod and Casey Willis-Abner at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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ICH CAHPS 101: What Dialysis Centers Should Know About This Patient Experience Survey
An introduction to the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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HCAHPS 101: What HCAHPS Surveys Mean for Hospitals
An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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What to Know About Using Data to Improve Diversity, Equity, and Inclusion
Healthcare organizations have been further compelled to review and address care inequity. Read how leaders can dive into the data to better understand gaps.
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Assessing Performance During Rapid Change
The pandemic has ushered in monumental shifts in healthcare. Read how organizations are improving and learning key lessons during times of change.
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Better Outcomes Require Senior Managers' Commitment to a Strong Safety Culture
Press Ganey data shows safety culture correlates with workforce engagement & patient safety outcomes, in particular falls with injury. Read the blog.
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Consumer Experience Trends in Healthcare 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.
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OAS CAHPS 101: What Hospital Outpatient Departments and Ambulatory Surgical Centers Need to Know
An introduction to OAS CAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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2022 OPPS and ASC Payment System Final Rule: What You Need to Know
CMS made updates to payment rates and policies and took steps to support safe patient care and increase price transparency.
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