QHP Survey 101: What This Member Survey Means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
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Using Dynamic Surveys to Accelerate Your PX Data Strategy: UNC Health at NCC 2022
Hear how UNC Health's Patient Experience team used Press Ganey's Dynamic Surveys to accelerate their PX data strategy. Listen to their NCC 2022 session.
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How to Get Started with Service Recovery in Healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care
Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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MA-PDP CAHPS 101: What This Survey Means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Home Health CAHPS 101: What This Patient Survey Means for Home Care Organizations
An introduction to the Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Flight Risk Analytics: GET A DEMO
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Innovating Together: Press Ganey KidsX Accelerator
Rachel Biblow shares the innovation and partnership that the Press Ganey KidsX Accelerator will bring to patients, families, and caregivers. View the video.
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3 Ways Equity Impacts Healthcare Performance
From PX to employee engagement and beyond, a focus on equity is key to driving optimal outcomes organization-wide.
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GPDC CAHPS 101: What This Patient Survey Means for Participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Growing Through a Pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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How The Press Ganey KidsX Accelerator Program Works
KidsX pairs the nation’s leading start-ups with ambitious pediatric institutions to drive innovation using Press Ganey data, tools, and mentorship. Learn how.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Build Equity into Your Data Strategy: Mount Sinai Health System at NCC 2022
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Focus on DEI to Retain Workers: Deirdre Mylod and Casey Willis-Abner at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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ICH CAHPS 101: What Dialysis Centers Should Know About This Patient Experience Survey
An introduction to the In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Surviving the “Great Patient Migration”: 4 Ways to Upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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HCAHPS 101: What HCAHPS Surveys Mean for Hospitals
An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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