Points of Light 2025

A data-driven approach to coaching makes all the difference

Improving healthcare access, in any language

The secret to employee engagement and retention

Through engagement and exit surveys, a top California health system increased decompression and resilience among its staff—driving improvements in retention, safety culture, and engagement.

Turning continuous listening into ongoing employee engagement

See how this Florida-based medical center increased employee engagement 19 points, while driving down turnover, using Press Ganey surveys and technology.

How authentic reviews put this academic medical center back in control of their own story

See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.

A Midwestern health network keeps its eyes trained on safety

Heightened situational awareness let one network maintain its safety-first focus—even as a pandemic was raging.

USA Health’s journey to high reliability

The staff at USA Health worked with Press Ganey’s strategic consulting team to reduce Serious Safety Events by 76% and become a highly reliable organization.

How a global health plan earned $21M in revenue through NPS

See how one company’s proactive member retention strategy elevates the customer voice, improves relationships, and and unleashes a flood of innovation.

Improving patient experience through partnerships

A large health plan hired Press Ganey’s strategic consulting team to help a not-for-profit health system get patients to better understand their care plans.

How St. Claire Regional Medical Center prioritizes compassion

A small hospital makes compassion a unifying theme in the emergency department.

How a Midwest health plan improves the patient experience for millions of members

The plan works with Press Ganey’s strategic consulting team to train office staff and providers on how to make patients feel welcome and heard, while helping leaders better support their teams.

How AdventHealth mastered deep social listening and increased review volume 307% in one year

Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.

How ECU Health crowdsources employees to connect with staff and boost engagement

Organizational listening has empowered ECU Health to improve the connection with employees, leading to improved engagement across the board.

4 systemic changes that drive zero harm and just culture

Learn how a large mid-Atlantic health system achieves a just culture by improving employee experience, as well as safety and quality.

Press Ganey’s rapid improvement strategy lifts a Northeastern plan to the sweet spot of 4.5 stars

Learn how Press Ganey’s strategic consulting team helped this nonprofit get its customer service performance back on track in the wake of COVID-19.

Vanderbilt’s dynamic, data-driven approach to personalizing care

Learn how Vanderbilt Health uses Press Ganey's HX platform to gather patient feedback, increase service recovery, and further personalize the patient experience.

How a mid-Atlantic academic medical center improves its response to errors

Learn how this organization worked to establish a just culture, and paved the way for better team member retention and engagement, better patient outcomes, and less unnecessary spending.

Baptist Health South Florida increases review volume by 376% and boosts overall star rating

Learn how Baptist Health South Florida transformed its online presence with a renewed focus on patient feedback.