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Using the patient voice to drive continuous growth

Author Press Ganey
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Discover how ECU Health achieved a 700% increase in patient review volume and 4.0+ star ratings across all providers through an integrated strategy powered by patient feedback, digital optimization, and employee engagement. Learn how ECU Health built a culture of trust and growth—starting with the patient voice.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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