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Points of Light 2025

Author Press Ganey
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In partnership with Elevance Health and Providence Health & Services, Press Ganey led a targeted initiative to improve Star Ratings by equipping provider organizations with training and resources to enhance the patient experience. The collaboration resulted in measurable gains across multiple quality measures, increased member enrollment and retention, and boosted bonus payments from the payer.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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