Join us for HX23 in Orlando, FL!
Join us for Press Ganey’s first human experience in healthcare conference (HX23) taking place February 6-8 in Orlando, Florida. See an HX23 preview.
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Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Press Ganey's first Human Experience Conference - HX23!
HX23 will be an invigorating three-day Press Ganey event with experts at the forefront of the human experience in healthcare. See a preview.
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How Joe DiMaggio Children's Hospital connects with patients using iRound
Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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Consumer experience platform: One platform to promote your brand and accelerate growth
Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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Star Ratings: The drive to 5
The Centers for Medicare & Medicaid Services (CMS) reports 90% of all health plan membership belongs to a plan with 4.0 or higher Star Ratings. Learn more.
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What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
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Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
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2021 Star Ratings: A year for member experience
Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.
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Improving CAHPS scores with drill-down and simulation surveys
Health plans can improve CAHPS scores and the member experience with drill-down and simulation surveys. Here's how. Watch the webinar recording.
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5 reasons to address access to care
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
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Build and optimize the whole patient journey, digitally
How to transform your digital patient journey to improve the patient experience.
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Connecting patients with care
Learn how an emerging biopharma brand empowered chronic obesity patients to access specialized care—privately and safely.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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