Turning continuous listening into ongoing employee engagement
See how this Florida-based medical center increased employee engagement 19 points, while driving down turnover, using Press Ganey surveys and technology.
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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A Midwestern health network keeps its eyes trained on safety
Heightened situational awareness let one network maintain its safety-first focus—even as a pandemic was raging.
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USA Health’s journey to high reliability
The staff at USA Health worked with Press Ganey’s strategic consulting team to reduce Serious Safety Events by 76% and become a highly reliable organization.
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From awareness to action: Transform your workforce through continuous listening
By moving beyond traditional surveys, healthcare organizations can better engage the workforce and accelerate meaningful improvements.
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How a global health plan earned $21M in revenue through NPS
See how one company’s proactive member retention strategy elevates the customer voice, improves relationships, and and unleashes a flood of innovation.
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Improving patient experience through partnerships
A large health plan hired Press Ganey’s strategic consulting team to help a not-for-profit health system get patients to better understand their care plans.
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How St. Claire Regional Medical Center prioritizes compassion
A small hospital makes compassion a unifying theme in the emergency department.
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How a Midwest health plan improves the patient experience for millions of members
The plan works with Press Ganey’s strategic consulting team to train office staff and providers on how to make patients feel welcome and heard, while helping leaders better support their teams.
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How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
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How ECU Health crowdsources employees to connect with staff and boost engagement
Organizational listening has empowered ECU Health to improve the connection with employees, leading to improved engagement across the board.
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Goal Setting: How to select goals using Press Ganey calculators and tools
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Nursing bundle
How bedside shift report, purposeful interval rounding, and nurse leader rounding can transform the care provided within your organization.
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2023 Press Ganey PSO annual report executive summary
The Press Ganey Patient Safety Organization annual report executive summary outlines four foundational areas essential to advancing patient safety in 2023.
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2023: The state of workforce engagement
In a demanding, high-pressure industry, Press Ganey data shows what drives employee engagement in healthcare—and what separates top-performing healthcare organizations from the rest of the pack.
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5 ways CXOs drive PX transformation in times of crisis and beyond
Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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How Mount Sinai captures the Human Experience among employees
Learn how leaders from Mount Sinai Health System capture Human Experience (HX) feedback among their healthcare workforce.
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Mount Sinai: Connecting the Human Experience in healthcare
Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.
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5 steps to 5 stars
Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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4 systemic changes that drive zero harm and just culture
Learn how a large mid-Atlantic health system achieves a just culture by improving employee experience, as well as safety and quality.
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