Back to Basics: Reinforcing Safety and Reliability Among Continued NDNQI Declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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US Emergency Departments Seeing Unprecedented Decreases in Patient Experience and Patient Safety Culture Performance Post-Pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Turning the Tide: A New Focus on Patient Experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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How Intermountain Elevates Engagement, Empowerment, and Leadership Development
The Utah-based nonprofit system positioned itself for long-term success by investing in healthcare employees as well as the communities it serves.
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Nurses Making a Difference: Celebrating the Leader in All of Us
Hear nationally recognized nurse leaders share their experiences navigating the post-pandemic clinical environment. View the webinar recording.
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Driving Nurse Retention Through Diversity, Equity, and Inclusion
New data shows that a focus on DEI can improve RN engagement and drive stronger nurse retention.
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“Eliminate, Automate, Delegate”: The 3 Questions That Help Health First Reduce Nurse Burnout
Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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From One Battlefield to Another: Bring Back the Fun to Drive Resilience, Engagement, and Pride
Senior Consultant Mike Hall discusses the importance of celebration in retaining and empowering teams.
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From One Battlefield to Another: Designing Structures to Win During an Extended Healthcare Crisis
Key strategies to develop resilient teams and reinforce best practices during hard times.
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From One Battlefield to Another: How to Foster Leadership and Retain Top Performers
Senior Consultant Mike Hall on key strategies to support and cultivate leadership in healthcare.
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10 Healthcare Leaders on Transforming Healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Performance Starts with Empowerment: Intermountain Healthcare at NCC 2022
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Focus on DEI to Retain Workers: Deirdre Mylod and Casey Willis-Abner at NCC 2022
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Don't Forget to Recharge: Sheryl Crow at NCC 2022
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Workforce Well-Being Collaborative: Caregiver Staffing Crisis - Real Solutions for Today's Biggest Challenges
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Workforce Well-Being Collaborative: Mindfulness for Skeptics - Proven Ways to Combat Burnout, Promote Decompression, and Retain Staff
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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