5 strategies to improve the member experience
See what health plans can do now to improve the member experience.
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Health plan member experience
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Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
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Health plan CAHPS 2022 season: Overview and insights
Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.
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CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
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Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Turning the tide: A new focus on patient experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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QHP Survey 101: What this member survey means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
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The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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MA-PDP CAHPS 101: What this survey means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Recent changes to Star Ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
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Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
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What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
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5 reasons to address access to care
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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Star Ratings: The drive to 5
The Centers for Medicare & Medicaid Services (CMS) reports 90% of all health plan membership belongs to a plan with 4.0 or higher Star Ratings. Learn more.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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Payer-provider collaboration in the healthcare value chain
Provider and health plan collaboration is essential to improving healthcare performance. Hear fresh perspectives on these relationships. Watch the webinar.
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2021 Star Ratings: A year for member experience
Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.
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Improving CAHPS scores with drill-down and simulation surveys
Health plans can improve CAHPS scores and the member experience with drill-down and simulation surveys. Here's how. Watch the webinar recording.
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