5 strategies to improve the member experience
See what health plans can do now to improve the member experience.
Read blog
See what health plans can do now to improve the member experience.
Read blog
Error - something went wrong!
Get a demo
Thank you!
Why improving member experience requires change at every level of your organization.
Read blog
Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.
Watch video
Inside CMS’s latest efforts to measure and include equity in its programs.
Read blog
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
Read blog
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
Read blog
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
Read blog
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
Watch video
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
Read blog
Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
Read e-book
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
Watch video
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
Read blog
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
Watch video
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
Read blog
The Centers for Medicare & Medicaid Services (CMS) reports 90% of all health plan membership belongs to a plan with 4.0 or higher Star Ratings. Learn more.
Read blog
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
Read e-book
Provider and health plan collaboration is essential to improving healthcare performance. Hear fresh perspectives on these relationships. Watch the webinar.
Watch video
Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.
Watch video
Health plans can improve CAHPS scores and the member experience with drill-down and simulation surveys. Here's how. Watch the webinar recording.
Watch video