Next generation voice of customer: Holistic human experience (HX)
Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
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Health plan member experience
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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5 takeaways from recently proposed changes to the Medicare Advantage program
In December 2022, CMS proposed significant new policy changes to Medicare Advantage. Here are the highlights.
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A journey to the stars: 5 key strategies of top-performing health plans
We compared 5-star and average-rated health plans to find out what gives top-performers the edge.
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Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
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5 strategies on how to improve the member experience
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
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Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
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Health plan CAHPS 2022 season: Overview and insights
Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.
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CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
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Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Turning the tide: A new focus on patient experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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QHP Survey 101: What this member survey means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
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The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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MA-PDP CAHPS 101: What this survey means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Recent changes to Star Ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
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Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
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What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
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5 reasons to address access to care
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
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What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
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