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Health plan member experience improvement: Precision through advanced analytics

Learn how diagnostic and predictive analytics can be applied to your member experience survey results to target the most impactful improvement strategies and create a member-by-member predicted experience profile. Our speakers discuss:

  • How to apply advanced analytics concepts used in other areas within the health plan to member experience and CAHPS
  • How to construct an analytics journey from descriptive to diagnostic to predictive
  • Practical examples of how to put results from analytics into action to improve member perception
  • Suzanne Cogan, General Manager, Payer Division, Press Ganey
  • David Larsen, Senior Adviser, Press Ganey
  • Adam Higman, Partner, Strategic Consulting, Press Ganey
  • Mike Foytik, VP, Analytics & Innovation, Press Ganey
  • Rob Price, Senior Product Manager, Press Ganey

About the Presenter

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Profile Photo of Press Ganey