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Improving member access to care

Improving member access to healthcare has long been a challenge for health plans. Access to care has elevated importance. From the increased weighting of access measures in Star Ratings calculations to the importance of access in value-based care agreements to meeting the challenges brought to light by the pandemic, health plans should be laser-focused on identifying and improving barriers to access for their membership.

Learn why health plans should prioritize access to care and strategies to improve that access. Topics include:

  • Regulatory incentives for improving access to care
  • Educating new enrollees and engaging long term members in advance of the HEDIS and CAHPS measurement season
  • Trends in virtual care and choosing best site for care
  • Analyzing your data to Identify barriers to access and populations struggling with access - Member access experience through your digital front door
  • Operational and behavior-based tactics for improvement
  • Targeted member outreach to improve access
  • Q&A Session

About the Presenter

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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