4 systemic changes that drive zero harm and just culture
Learn how a large mid-Atlantic health system achieves a just culture by improving employee experience, as well as safety and quality.
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Safety & high reliability
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High Reliability Platform: Get a demo
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June 14 webinar - High Reliability Learning Series: CMS push for significant improvements in patient safety
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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How healthcare operational challenges impact different demographics
Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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How a mid-Atlantic academic medical center improves its response to errors
Learn how this organization worked to establish a just culture, and paved the way for better team member retention and engagement, better patient outcomes, and less unnecessary spending.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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HX23 ELC session: Diversity, equity, and inclusion as necessities, not 'nice-to-haves'
DEI continues to be top of mind for executives for the foreseeable future. Expectations for accessibility and psychological safety are changing, and we share how to keep your fingers on the pulse.
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Sharing lessons learned: The capacity to learn from experience and improve safety in healthcare
Healthcare organizations can use other high reliability industries as an example for how to approach their work through a safety lens.
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Healing without harm: Safety culture trends in healthcare 2023
Our 2022 national safety culture in healthcare data highlights key insights and recommended actions to shape how healthcare organizations approach safety culture in 2023.
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Safety and high reliability: The core of Human Experience healthcare
An exceptional safety culture is strongly linked to positive safety outcomes for patients and employees alike.
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What healthcare must learn from the aviation industry: Ensuring safety as a core value
Safety takeaways for healthcare organizations from the aviation industry’s response to recent near-miss events.
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Being ‘clean’ in 2023: Key drivers of cleanliness in ambulatory surgical and perioperative spaces
New data shows perceptions of cleanliness are linked to the patient experience in unexpected ways.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Trends reshaping the future of healthcare
Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
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Why we can’t afford to wait for the healthcare staffing crisis to end
Addressing quality and safety in healthcare will drive retention, increase engagement, and prevent harm. See healthcare retention strategies for your team.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction impacts safety in healthcare. See how Press Ganey’s safety and high reliability consulting can guide you toward zero harm in healthcare.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Caring for caregivers: A leadership checklist
How to support, elevate, and empower the healthcare workforce during these tumultuous times.
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The zero harm healthcare journey in 2023: What's new and what's next?
Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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Addressing patient harm: How we got where we are, and how we get to a better place
The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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See the HX platform in action.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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