Back to Basics: Reinforcing Safety and Reliability Among Continued NDNQI Declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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Safety & High Reliability
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High Reliability Organizing: The Pathway to Organizational Resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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US Emergency Departments Seeing Unprecedented Decreases in Patient Experience and Patient Safety Culture Performance Post-Pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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UC Health: Partnering with Compass One to Improve Perceptions of Clean and Patient Satisfaction
As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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3 Lessons from Chernobyl for High Reliability Organizations
Chernobyl serves as a cautionary tale about how complex systems can experience tragic outcomes when there is no existing safety culture.
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From One Battlefield to Another: Bring Back the Fun to Drive Resilience, Engagement, and Pride
Senior Consultant Mike Hall discusses the importance of celebration in retaining and empowering teams.
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3 Ways Equity Impacts Healthcare Performance
From PX to employee engagement and beyond, a focus on equity is key to driving optimal outcomes organization-wide.
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6 Questions to Ask About Your Team’s Psychological Safety
A message from Press Ganey’s Chief Safety and Transformation Officer Dr. Tejal Gandhi and Chief Nursing Officer Dr. Jeff Doucette.
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GPDC CAHPS 101: What This Patient Survey Means for Participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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10 Healthcare Leaders on Transforming Healthcare: Inside NCC 2022
Recap of all the “can’t-miss” moments at Press Ganey’s 2022 National Client Conference: What we learned about the current state and future of healthcare.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Keep Zero Harm at the Heart of Care Transformation: Tejal Gandhi at NCC 2022
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Lead with Compassion and Vulnerability: Bozeman Health at NCC 2022
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Looking to the Future: Patient Safety Trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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Safety and Patient Experience in the Ambulatory Setting: You Can’t Have One Without the Other
Data analysis from Press Ganey shows how integral ambulatory safety is to the patient experience.
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Addressing the Changing Patient Perceptions of Clean
Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
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