3 critical strategic themes for 2025
Discover three strategies healthcare leaders must embrace in 2025: harnessing AI, addressing physician well-being, and fostering cultures of safety, respect, and reliability.
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Employee experience in healthcare 2024
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Navigating the future: Artificial intelligence in healthcare
Explore the influence of AI in healthcare. See how artificial intelligence in healthcare is reshaping patient care and revolutionizing the future of medicine.
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Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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5 ways CXOs drive PX transformation in times of crisis and beyond
Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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5 strategies for optimizing staffing and care delivery
Optimizing staffing and care delivery can help solve the problems in the healthcare workforce that the COVID-19 pandemic created.
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Mount Sinai: Connecting the Human Experience in healthcare
Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.
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#1 way to improve performance: Taking a people-first approach to transforming healthcare
To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.
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What Human Experience (HX) means to healthcare leaders
Hear what Human Experience (HX) means to healthcare leaders.
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Understanding Human Experience at scale
Learn how national healthcare leaders are breaking silos, eliminating frictions, and delivering experiences that are truly human-centric. View the video.
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How healthcare’s trailblazers are improving the Human Experience, together
The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed
Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank
We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.
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HX23 ELC session: Healthcare CEO panel with top-performing health systems
Hear from CEOs from the nation's top-performing health systems on disruptions and advancements in digital health—plus what it takes to thrive in this dynamic environment.
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Safety and high reliability: The core of Human Experience healthcare
An exceptional safety culture is strongly linked to positive safety outcomes for patients and employees alike.
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How listening to patients, families, and the workforce empowers Joe DiMaggio Children’s Hospital
How listening to patients and employees, and using powerful Press Ganey tech, makes a real difference at Joe DiMaggio Children’s Hospital.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Trends reshaping the future of healthcare
Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
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See the HX platform in action.
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How operational friction impacts employee experience, and how to fix it
Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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