Consumer experience trends in healthcare 2023

Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.

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5 ways CXOs drive PX transformation in times of crisis and beyond

Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.

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6 months ago

5 strategies for optimizing staffing and care delivery

Optimizing staffing and care delivery can help solve the problems in the healthcare workforce that the COVID-19 pandemic created.

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6 months ago

Mount Sinai: Connecting the Human Experience in healthcare

Mount Sinai Health System leaders share how patient experience has become the Human Experience in healthcare and how Press Ganey helps their team. View the video.

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6 months ago

#1 way to improve performance: Taking a people-first approach to transforming healthcare

To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.

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8 months ago

What Human Experience (HX) means to healthcare leaders

Hear what Human Experience (HX) means to healthcare leaders.

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8 months ago

Understanding Human Experience at scale

Learn how national healthcare leaders are breaking silos, eliminating frictions, and delivering experiences that are truly human-centric. View the video.

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8 months ago

How healthcare’s trailblazers are improving the Human Experience, together

The future of healthcare is inherently more human. Discover insights from ELEVATE PX.

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8 months ago

Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed

Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.

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9 months ago

5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023

Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.

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10 months ago

HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank

We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.

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10 months ago

HX23 ELC session: Healthcare CEO panel with top-performing health systems

Hear from CEOs from the nation's top-performing health systems on disruptions and advancements in digital health—plus what it takes to thrive in this dynamic environment.

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9 months ago

Safety and high reliability: The core of Human Experience healthcare

An exceptional safety culture is strongly linked to positive safety outcomes for patients and employees alike.

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10 months ago

How listening to patients, families, and the workforce empowers Joe DiMaggio Children’s Hospital

How listening to patients and employees, and using powerful Press Ganey tech, makes a real difference at Joe DiMaggio Children’s Hospital.

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10 months ago

Road map for a better healthcare system: Creating new standards of excellence

Critical skills and next steps for leaders, managers, and front-line caregivers.

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Trends reshaping the future of healthcare

Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.

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