Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
Read E-Book
I am a healthcare marketer
-
-
Loading, please wait
Error - something went wrong!
Review Publishing: Get a demo
Thank you!
-
Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
Read blog
-
How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
Read E-Book
-
How AdventHealth mastered deep social listening and increased review volume 307% in one year
Press Ganey’s consumer experience (CX) solutions helped the national health system fortify its online presence and reputation.
Read E-Book
-
Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
Watch video
-
How healthcare’s trailblazers are improving the Human Experience, together
The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
Read blog
-
Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed
Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
Read blog
-
5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
Read blog
-
Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
Read blog
-
Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
Read blog
-
Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
Read blog
-
How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
Read E-Book
-
Consumer experience platform: One platform to promote your brand and accelerate growth
Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.
Read E-Book
-
Loading, please wait
Error - something went wrong!
See the HX platform in action.
Thank you!
-
Northwell Health's consumer-first digital strategy
Get an inside look at the cutting-edge strategies New York’s largest healthcare provider uses to improve patient access, driving 19,000+ new bookings in record time.
Read E-Book
-
Five agile marketing tips to promote your brand
Read E-Book
-
How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digital footprint. Read the case study.
Read E-Book
-
How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
Read E-Book
-
Connecting patients with care
Learn how an emerging biopharma brand empowered chronic obesity patients to access specialized care—privately and safely.
Read E-Book
-
5 strategies on how to improve the member experience
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
Read blog
-
How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
Read blog
-
Loading more...
