Why we can’t afford to wait for the healthcare staffing crisis to end
Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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How operational friction impacts employee experience, and how to fix it
Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Caring for caregivers: A leadership checklist
How to support, elevate, and empower the healthcare workforce during these tumultuous times.
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The zero harm journey in 2023: What’s new, what’s next?
Press Ganey’s edge on equity and safety in the year ahead
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Addressing patient harm: How we got where we are, and how we get to a better place
The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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When a patient is harmed, how do we respond?
2 real-life stories that explain why Communication and Resolution Programs are so essential in healthcare.
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Hispanic Heritage Month: How to prioritize and champion cultural diversity in healthcare
Honoring Hispanic and Latino healthcare employees as well as their contributions to the industry.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
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Back to basics: Reinforcing safety and reliability among continued NDNQI declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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High reliability organizing: The pathway to organizational resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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US emergency departments seeing unprecedented decreases in patient experience and patient safety culture performance post-pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
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4 ways to improve error reporting and save lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Hospice CAHPS Survey 101: What this patient survey means for hospice care
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey.
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UC Health: Partnering with Compass One to improve perceptions of clean and patient satisfaction
As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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