Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Nearly 1 in 5 RNs left their organization between 2022 and 2023. Focusing on listening and supporting during selection and onboarding is critical.
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Employee feedback is key to driving healthcare improvement. See how high-performing organizations continuously collect this meaningful data.
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Modifications are being made to the survey administration process that will allow for web-based responses.
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A veteran shares his insights into how healthcare, like the military, depends on a culture of high reliability.
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Deep, intentional workforce listening is crucial to organization-wide improvement and outcomes. Here’s how to tune in to healthcare employee feedback.
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Press Ganey data shows the importance of nursing care in pressure injury prevention.
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Facilitate a more seamless member journey, a better member experience, higher health plan member engagement, and improved health plan ratings.
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A CNO's takeaways from the ANCC's 2023 National Magnet Conference and Pathway to Excellence
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Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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An analysis of high-performing nurse managers vs. bottom-performing nurse managers across all healthcare settings.
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Hospital-at-Home (H@H) programs are proven to drive high patient experience scores, as well as employee experience scores.
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Understanding this report, its recommendations, and all the ways Press Ganey can help your organization improve patient safety and reduce harm.
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Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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Safety culture as a core value within your organization is essential to engaging and retaining your healthcare workforce.
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Data visualizations from Press Ganey make it simple to understand healthcare workforce engagement across your hospital or health system.
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Employee engagement is highly correlated with patient experience, safety culture, and DEI. Focusing on engagement can jump-start a positive cycle of improvement across healthcare organizations.
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Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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