Violence against caregivers is on the rise. Here’s how we stop it.
Building human connections, prioritizing compassion, and building trust is key to reducing violence against healthcare workers.
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Press Ganey blog: Healthcare experience insights
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June 15 webinar: Employee crowdsourcing ideas to engage the front lines
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5 strategies for optimizing staffing and care delivery
Optimizing staffing and care delivery can help solve the problems in the healthcare workforce that the COVID-19 pandemic created.
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#1 way to improve performance: Taking a people-first approach to transforming healthcare
To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.
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What does 'back to basics' mean?
Getting "back to basics" means more than returning to normal—we must refocus our priorities on Human Experience healthcare.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Changes are coming to CAHPS survey methodology. Here’s what you need to know.
The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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Press Ganey’s Nurse Leader Development Program: Empowering nurses to be effective leaders
Press Ganey’s Nurse Leader Development Program helps prepare nurse leaders to manage nursing units, departments, or service lines.
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Operationalizing Compassionate Connected Care: A path to improved workforce engagement and patient outcomes
What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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Nursing and the Human Experience: You make a difference
Learn how to deliver nursing excellence through a Human Experience healthcare lens.
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How healthcare operational challenges impact different demographics
Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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CAHPS for MIPS 101: What this patient experience survey means for healthcare clinicians and providers
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Hope as a patient-centered outcome
Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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Bringing the equity lens to patient experience
Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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OAS CAHPS 101: What HOPDs and ASCs need to know before the survey becomes mandatory
This intro to OAS CAHPS surveys answers questions about reporting periods, expectations, administration modes, and more. Find out what you need to know.
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How to leverage onboarding as a tool for staff retention in healthcare
The onboarding process should go beyond first-day orientation to create a meaningful, inclusive environment that contributes to staff retention in healthcare.
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How healthcare’s trailblazers are improving the Human Experience, together
The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed
Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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