To transform care, start by optimizing the Human Experience. It helps organizations save money, and drive dramatic, sustainable improvements across the healthcare ecosystem.
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June 15 webinar: Employee crowdsourcing ideas to engage the front lines
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Getting "back to basics" means more than returning to normal—we must refocus our priorities on Human Experience healthcare.
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How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
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Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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Press Ganey’s Nurse Leader Development Program helps prepare nurse leaders to manage nursing units, departments, or service lines.
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What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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Learn how to deliver nursing excellence through a Human Experience healthcare lens.
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Experiencing operational friction is more prevalent for some identity groups, and it also has a greater impact on their overall experience.
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In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
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Exploring where hope and health intersect, and key actions to build optimism into the patient experience.
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Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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This intro to OAS CAHPS surveys answers questions about reporting periods, expectations, administration modes, and more. Find out what you need to know.
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The onboarding process should go beyond first-day orientation to create a meaningful, inclusive environment that contributes to staff retention in healthcare.
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The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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A thorough onboarding process can help new nurses feel connected to their organization—and reduce turnover.
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Healthcare organizations can use other high reliability industries as an example for how to approach their work through a safety lens.
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