Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Press Ganey blog: Healthcare experience insights
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The state of nursing turnover and key nurse retention strategies
Nearly 1 in 5 RNs left their organization between 2022 and 2023. Focusing on listening and supporting during selection and onboarding is critical.
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Top tools and technologies for continuous workforce listening
Employee feedback is key to driving healthcare improvement. See how high-performing organizations continuously collect this meaningful data.
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Changes to MCAHPS 2024: What’s new, and what’s staying the same
Modifications are being made to the survey administration process that will allow for web-based responses.
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Lessons in safety from the U.S. Navy
A veteran shares his insights into how healthcare, like the military, depends on a culture of high reliability.
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Continuous listening 101: A healthcare leader’s guide to employee feedback
Deep, intentional workforce listening is crucial to organization-wide improvement and outcomes. Here’s how to tune in to healthcare employee feedback.
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The value of nursing preventative strategies in reducing hospital-acquired pressure injuries
Press Ganey data shows the importance of nursing care in pressure injury prevention.
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Star Ratings: Key strategies of high-performing health plans to drive improvement
Facilitate a more seamless member journey, a better member experience, higher health plan member engagement, and improved health plan ratings.
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Empowering and celebrating nursing excellence
A CNO's takeaways from the ANCC's 2023 National Magnet Conference and Pathway to Excellence
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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The impact of high-performing nurse managers across clinical settings
An analysis of high-performing nurse managers vs. bottom-performing nurse managers across all healthcare settings.
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Humanizing healthcare with Hospital-at-Home
Hospital-at-Home (H@H) programs are proven to drive high patient experience scores, as well as employee experience scores.
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New recommendations to the White House on patient safety
Understanding this report, its recommendations, and all the ways Press Ganey can help your organization improve patient safety and reduce harm.
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Empowering the patient journey: Insights from Epic’s Users Group Meeting
Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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When providers and plans collaborate on patient experience, everybody wins
Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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Safety: The critical starting point for engaging and retaining staff in healthcare
Safety culture as a core value within your organization is essential to engaging and retaining your healthcare workforce.
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Making data simple: Introducing an easier way to understand employee engagement
Data visualizations from Press Ganey make it simple to understand healthcare workforce engagement across your hospital or health system.
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Why employee engagement matters for optimal healthcare outcomes
Employee engagement is highly correlated with patient experience, safety culture, and DEI. Focusing on engagement can jump-start a positive cycle of improvement across healthcare organizations.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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