5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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Press Ganey blog: Healthcare experience insights
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The first 45 days are crucial for new nurse retention
A thorough onboarding process can help new nurses feel connected to their organization—and reduce turnover.
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Sharing lessons learned: The capacity to learn from experience and improve safety in healthcare
Healthcare organizations can use other high reliability industries as an example for how to approach their work through a safety lens.
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Safety and high reliability: The core of Human Experience healthcare
An exceptional safety culture is strongly linked to positive safety outcomes for patients and employees alike.
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What healthcare must learn from the aviation industry: Ensuring safety as a core value
Safety takeaways for healthcare organizations from the aviation industry’s response to recent near-miss events.
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Being ‘clean’ in 2023: Key drivers of cleanliness in ambulatory surgical and perioperative spaces
New data shows perceptions of cleanliness are linked to the patient experience in unexpected ways.
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How listening to patients, families, and the workforce empowers Joe DiMaggio Children’s Hospital
How listening to patients and employees, and using powerful Press Ganey tech, makes a real difference at Joe DiMaggio Children’s Hospital.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Employee and physician experience 2023: A year to reset and renew
Press Ganey national workforce data highlights trends for 2023, and provides opportunities for improving the employee and physician experience.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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Your comprehensive guide to the Press Ganey National Database of Nursing Quality Indicators (NDNQI)
An introduction to the Press Ganey National Database of Nursing Quality Indicators (NDNQI): What you need to know about NDNQI.
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5 takeaways from recently proposed changes to the Medicare Advantage program
In December 2022, CMS proposed significant new policy changes to Medicare Advantage. Here are the highlights.
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Why we can’t afford to wait for the healthcare staffing crisis to end
Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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A journey to the stars: 5 key strategies of top-performing health plans
We compared 5-star and average-rated health plans to find out what gives top-performers the edge.
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How operational friction impacts employee experience, and how to fix it
Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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Turning to temporary labor can maintain, and even boost, staff engagement
Press Ganey data debunks the popular belief that travel and agency nurses have negative effects on both quality and engagement—though cost makes long-term use impractical.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction impacts safety in healthcare. See how Press Ganey’s safety and high reliability consulting can guide you toward zero harm in healthcare.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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