Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
Read blog
Patient experience
-
-
Loading, please wait
Error - something went wrong!
NarrativeDX comment analytics: Get a demo
Thank you!
-
How Health First uses survey data to improve patient experience
Learn how Health First improved their patient survey ratings by enhancing their listening strategies and incorporating patient feedback.
Read e-book
-
Trends reshaping the future of healthcare
Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
Read e-book
-
Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
Read blog
-
Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
Read blog
-
Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
Read blog
-
Addressing patient harm: How we got where we are, and how we get to a better place
The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
Read blog
-
Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
Read blog
-
How Joe DiMaggio Children's Hospital connects with patients using iRound
Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
Watch video
-
Transforming the healthcare journey through the power of Human Experience (HX)
To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
Read blog
-
How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
Read e-book
-
Build and optimize the digital patient journey
How to transform your digital patient journey to improve the patient experience.
Read blog
-
Connecting patients with care
Learn how an emerging biopharma brand empowered chronic obesity patients to access specialized care—privately and safely.
Read e-book
-
How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
Read blog
-
5 strategies to improve the member experience
See what health plans can do now to improve the member experience.
Read blog
-
Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
Read blog
-
How to collect patient feedback beyond paper and phone surveys
Collect patient feedback along the digital patient journey for a better care experience.
Read blog
-
US emergency departments seeing unprecedented decreases in patient experience and patient safety culture performance post-pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
Read blog
-
How to use digital patient experience surveys to collect more data, faster
6 ways digital patient experience surveys drive engagement and optimize the patient journey.
Read blog
-
Loading, please wait
Error - something went wrong!
Get a demo
Thank you!
-
CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
Read blog
-
Loading more...
