5 Strategies to Improve the Member Experience
See what health plans can do now to improve the member experience.
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Patient Experience
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Improving Member Experience Requires Transformational, Organization-Wide Change
Why improving member experience requires change at every level of your organization.
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How to Collect Patient Feedback Beyond Paper and Phone Surveys
Gather feedback along the digital patient journey for a better care experience.
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US Emergency Departments Seeing Unprecedented Decreases in Patient Experience and Patient Safety Culture Performance Post-Pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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How to Use Digital Patient Experience Surveys to Collect More Data, Faster
6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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CMS Looks to Expand Equity Measurement: Here’s What You Need to Know
Inside CMS’s latest efforts to measure and include equity in its programs.
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Patient and Member Experience: 2 Sides of the Same Coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Essential Guide to Digital PX Transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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QHP Survey 101: What This Member Survey Means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
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UNC Health: Responding to the Market through a Dynamic Approach to Surveying
Learn how UNC Health's Physicians Health Network leveraged Press Ganey’s Dynamic Surveying technology to respond to market demands and improve patient experience outcomes.
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Driving Medical Practice Improvement through Survey Optimization and Analytics
Learn how a regional health care organization uses Press Ganey’s Patient Experience (PX) solutions to drive improvement and establish patient experience as a strategic priority with leadership.
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Using Dynamic Surveys to Accelerate Your PX Data Strategy: UNC Health at NCC 2022
Hear how UNC Health's Patient Experience team used Press Ganey's Dynamic Surveys to accelerate their PX data strategy. Listen to their NCC 2022 session.
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How to Get Started with Service Recovery in Healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care
Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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MA-PDP CAHPS 101: What This Survey Means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
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Convenience Is King: 4 Ways to Streamline Access to Care
Learn how to facilitate a better end-to-end patient experience to boost conversion, retention, and satisfaction.
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Home Health CAHPS 101: What This Patient Survey Means for Home Care Organizations
An introduction to the Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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Recent Changes to Star Ratings Put Millions of Dollars in Reimbursement Into Question for Providers
Discover the ins and outs of star ratings, and learn how providers can drive measurable improvements in the patient experience.
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Telemedicine Goes Mainstream. Now What?
Telemedicine’s popularity skyrocketed during the pandemic. But how will it continue to be used in a post-COVID world?
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UC Health: Partnering with Compass One to Improve Perceptions of Clean and Patient Satisfaction
As cleanliness scores continue to fall at hospitals across the country, UC Health has created a model to get back on track.
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