Patient experience starts behind the scenes: The quiet strength of social capital

Patient experience begins with workforce well-being. Discover how teamwork, safety, and social capital drive trust, loyalty, and better outcomes.

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about 1 month ago

Safety: The soul of patient experience

Feeling safe is as important as being safe. Discover why safety perceptions are a key driver of patient trust.

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about 1 month ago

What healthcare can learn from retail

Discover how healthcare organizations can adopt proven strategies from retail to improve patient experience, build trust, and reduce friction across the care journey.

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3 months ago

Unifying PX and CX: A smarter patient feedback strategy

Boost patient reviews and stay CMS compliant with a unified patient experience and consumer experience strategy for smarter healthcare feedback.

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3 months ago

Nurse leader rounds: Are we having the right impact on patients?

Nurse leader rounds can’t be just another task. Discover how to transform rounding into a powerful tool for connection, safety, and trust—powered by purpose, people, and technology.

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4 months ago

How compassion, culture, and connection will drive healthcare’s future

Explore how healthcare leaders can drive better outcomes by focusing on culture, compassion, trust, and the human side of innovation.

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4 months ago

The age of the empowered patient

Today's healthcare journey begins long before the first appointment. See how access, transparency, and frictionless experiences improve trust, connection, and compassion.

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5 months ago

When to use patient surveys vs. online reviews

In today’s digital-first world, patient feedback is a strategic asset. Learn how surveys and reviews work together to drive trust, loyalty, and healthcare brand growth.

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5 months ago

The Psychiatric Inpatient Experience Survey: What you need to know

Learn about the Psychiatric Inpatient Experience (PIX) Survey, its role in improving psychiatric care, and CMS requirements for facilities starting in 2025 to enhance patient experiences.

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6 months ago

Beyond the buzzwords: How narrating care can unlock ED throughput and inpatient flow

Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.

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6 months ago

The critical link between Compassionate Connected Care and operations improvement

Explore the dynamic intersection between Compassionate Connected Care and clinical operations, and how Press Ganey can support your patient, workforce, and operations improvement efforts.

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6 months ago

Closing the patient experience gap: Equity in healthcare

Uncover hidden disparities in patient experience with data-driven insights. Learn how healthcare organizations can close the experience gap and advance equity in care.

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7 months ago

Predictive analytics for healthcare

Predictive analytics can give you insights into the future. See how Press Ganey can help with data-driven decision-making to transform your healthcare organization.

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7 months ago

3 little words: A CXO’s love letter to healthcare

A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.

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7 months ago

Insights from HX25: Artificial and emotional intelligence are building social capital

AI and innovation are reshaping healthcare—but safety, trust, and the human touch remain essential. Explore key HX25 insights on reliability, consumer expectations, and the next 40 years.

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8 months ago

HX in 2025: Organizational resilience in a changing environment

Explore strategies for healthcare organizations to navigate change and build resilience in a shifting policy landscape, ensuring high-quality, patient-centered care.

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8 months ago

What is Community Advisor, and how does it improve healthcare?

Learn about Community Advisor and how it can improve healthcare through community involvement. Explore key features and how it produces results for providers.

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8 months ago

The White House Conference on Women's Health Research: A step toward a healthier future for women

The White House Conference on Women’s Health Research highlights key outcomes and innovations addressing women’s unique health challenges, shaping a healthier future for women.

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