2023 CAHPS Regulatory Review

Nursing Excellence Series: Solutions Built for Nurses, by Nurses #3

Be on the cutting edge of the digital age: 5 things CXOs need to know

Authentic accountability as a catalyst for a better experience

CMS final inpatient rule overview

Patient Experience 2.0: Evidence-based Approach to Developing and Launching a New Strategy

Shifting member perception on access to care

Goal Setting: How to select goals using Press Ganey calculators and tools

Crowdsourcing ideas to improve the human experience from those on the frontlines

Nursing Excellence Series: Solutions Built for Nurses, by Nurses Part Two

Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery

Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.

How a health plan earned $21M in revenue with proactive member retention through NPS

Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.

Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback

Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.

Next generation voice of customer: Holistic human experience (HX)

Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.

HX23 ELC session: Human Experience healthcare: Where cutting-edge technology meets the human touch

These visionary experience leaders share how they put the Human Experience at the heart of healthcare.

HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank

We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience.

HX23 ELC session: Refresh, renew, reset: Nursing's strategic roadmap for the future

Nursing executives share tried-and-true techniques to make nurse leaders future-ready.

HX23 ELC session: Diversity, equity, and inclusion as necessities, not 'nice-to-haves'

DEI continues to be top of mind for executives for the foreseeable future. Expectations for accessibility and psychological safety are changing, and we share how to keep your fingers on the pulse.

HX23 ELC session: Healthcare CEO panel with top-performing health systems

Hear from CEOs from the nation's top-performing health systems on disruptions and advancements in digital health—plus what it takes to thrive in this dynamic environment.