The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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E-books & research
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Essential guide to digital PX transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Recent changes to star ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of star ratings, and learn how providers can drive measurable improvements in the patient experience.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Safety culture trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The great "patient migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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How Goshen Health built a single source of truth for seamless listings and reputation management
Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Consumer experience trends in healthcare 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.
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How Joe DiMaggio Children's delivers award-winning PX
Learn how Press Ganey helped this top pediatric hospital enhance the patient experience, foster a culture of leaders, and focus on family-centered care.
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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Northwell Health's consumer-first digital strategy
Learn how New York’s largest healthcare provider improved patient acquisition driving 19,000+ new bookings in record time. Download the e-book.
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How to bounce back after COVID-19's safety declines
After the pandemic caused safety scores to dip across healthcare, Press Ganey NDNQI data reveals insights into getting back on track. Download the e-book.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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A review of COVID-19 safety events submitted to the HPI Press Ganey PSO
This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.
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Successful mobile testimonials
Capitalize on the power of mobile testimonials to enhance your patient experience and drive acquisition.
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4 fundamentals to transform safety culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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How to win patients with Google
Master Google My Business, maximize SEO for patient acquisition, and become a top healthcare organization via the most powerful search engine in the world.
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