Consumer experience trends in healthcare 2023
Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
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Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.
Read e-book
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See how top-performing healthcare organizations improve employee engagement and reduce turnover among staff.
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Considering physical and emotional harm in the patient experience.
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By moving beyond traditional surveys, healthcare organizations can better engage the workforce and accelerate meaningful improvements.
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How bedside shift report, purposeful interval rounding, and nurse leader rounding can transform the care provided within your organization.
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The Press Ganey Patient Safety Organization annual report executive summary outlines four foundational areas essential to advancing patient safety in 2023.
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In a demanding, high-pressure industry, Press Ganey data shows what drives employee engagement in healthcare—and what separates top-performing healthcare organizations from the rest of the pack.
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Key insights from industry trailblazers on the future of Human Experience and healthcare innovation.
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Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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Our 2022 national safety culture in healthcare data highlights key insights and recommended actions to shape how healthcare organizations approach safety culture in 2023.
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Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
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See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
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5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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The COVID-19 pandemic has driven across-the-board declines in safety culture in healthcare. But high reliability strategies will help organizations bounce back stronger.
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Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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