Recent Changes to Star Ratings Put Millions of Dollars in Reimbursement Into Question for Providers
Discover the ins and outs of star rating, and learn how providers can drive measurable improvements in the patient experience.
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E-Books & Research
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Growing Through a Pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Digital Consumer Trends in Pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The Great "Patient Migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Consumer Experience Trends in Healthcare 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.
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How Joe DiMaggio Children's Delivers Award-Winning PX
Learn how Press Ganey helped this top pediatric hospital enhance the patient experience, foster a culture of leaders, and focus on family-centered care.
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How Nebraska Medicine Builds Patient Trust One Star Rating at a Time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians. Read the E-Book.
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Northwell Health's Consumer-First Digital Strategy
Learn how New York’s largest healthcare provider improved patient acquisition driving 19,000+ new bookings in record time. Download the e-book.
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How to Bounce Back After COVID-19's Safety Declines
After the pandemic caused safety scores to dip across healthcare, Press Ganey NDNQI data reveals insights into getting back on track. Download the e-book.
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A Review of COVID-19 Safety Events Submitted to the HPI Press Ganey PSO
This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.
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4 Fundamentals to Transform Safety Culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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How to Win Patients With Google
Master Google My Business, maximize SEO for patient acquisition, and become a top healthcare organization via the most powerful search engine in the world.
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Workforce and Engagement Surveys in Action
See how Press Ganey helps The University of Kansas Health System, Emory Healthcare, and Tampa General Hospital combat burnout and reduce turnover.
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COVID-19, The New Consumerism, and Building Trust
Using insights and AI-driven analyses of patient comments, this COVID-19 special report provides recommendations for measuring and building patient trust.
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Vaccine Hesitancy and Acceptance: Data Segmentation Helps Address Barriers
Press Ganey data scientists analyzed over 100,000 patient responses to identify key drivers of vaccine acceptance and hesitancy by race, age, and gender.
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Improving Safety Culture During the COVID-19 Era
Press Ganey research on patient safety in the COVID-19 era reveals employee perceptions of safety culture as leading indicators of future safety outcomes.
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4 Tactics Helped a Leading Hospital Tackle Nurse Turnover
Press Ganey analyzed healthcare client data to identify the risk factors and techniques that will help you get ahead of nurse burnout and reduce turnover.
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How to Get Ahead of Burnout
Keep healthcare workforce burnout and turnover at bay with strategies that leading organizations have used to promote employee satisfaction and well-being.
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