5 steps to 5 stars
Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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E-books & research
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June 15 webinar: Employee crowdsourcing ideas to engage the front lines
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Healing without harm: Safety culture trends in healthcare 2023
Our 2022 national safety culture in healthcare data highlights key insights and recommended actions to shape how healthcare organizations approach safety culture in 2023.
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Trends reshaping the future of healthcare
Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Essential guide to digital PX transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Recent changes to Star Ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
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Growing through a pandemic
5 proven strategies to achieve new levels of patient acquisition, loyalty, and retention during COVID-19 and beyond.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing toward zero harm requires optimized safety reporting systems that deliver actionable insights.
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Patient safety culture in healthcare trends report 2022
The COVID-19 pandemic has driven across-the-board declines in safety culture in healthcare. But high reliability strategies will help organizations bounce back stronger.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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The great "patient migration"
Learn how to reduce digital referral leakage and patient churn to drive business growth.
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Consumer experience in healthcare trends 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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How to bounce back after COVID-19's safety declines
After the pandemic caused safety scores to dip across healthcare, Press Ganey NDNQI data reveals insights into getting back on track. Download the e-book.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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A review of COVID-19 safety events submitted to the HPI Press Ganey PSO
This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.
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Successful mobile testimonials
Capitalize on the power of mobile testimonials to enhance your patient experience and drive acquisition.
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How to win patients with Google
Master Google My Business, maximize SEO for patient acquisition, and become a top healthcare organization via the most powerful search engine in the world.
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COVID-19, the new consumerism, and building trust
Using insights and AI-driven analyses of patient comments, this COVID-19 special report provides recommendations for measuring and building patient trust.
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Vaccine hesitancy and acceptance: Data segmentation helps address barriers
Press Ganey data scientists analyzed over 100,000 patient responses to identify key drivers of vaccine acceptance and hesitancy by race, age, and gender.
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Improving safety culture in healthcare during the COVID-19 era
Press Ganey research on patient safety in the COVID-19 era reveals employee perceptions of safety culture as leading indicators of future safety outcomes.
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