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The crucial role of social capital in transforming healthcare

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The healthcare industry is at a crossroads. Workforce shortages, rising costs, and persistent quality concerns demand more than temporary fixes—they require bold, strategic redesign.

We've analyzed the latest data to help healthcare leaders get to the bottom of healthcare transformation, predict what’s ahead, and understand what critical issues to address in 2025. One thing is clear: Organizations that prioritize Human Experience and build social capital will lead the way.

Key insights include:

  • The role of social capital in driving better outcomes
  • Data-driven predictions for the future of healthcare
  • Actionable strategies for workforce and patient experience

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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