As healthcare becomes increasingly digital, consumer-driven, and trust-dependent, patient loyalty hinges on more than just access. It depends on safety, social capital, and empathy at every touchpoint.

Based on findings from Press Ganey’s national research, this preview of our "Healthcare consumer experience 2025" report maps the modern care journey—from first search to lasting loyalty—and identifies the key differentiators that drive trust.

Download "Healthcare consumer experience 2025" to learn:

• The important link between safety and the consumer journey
• Why social capital is the hidden engine behind safer, more satisfying experiences
• How AI and transparency shape reputation, access, and trust
• What the data reveals about patient loyalty and the human connection
• Where leading health systems are closing gaps—and how you can, too

Consumer trust is earned, one experience at a time. Learn how to build it—and keep it.