How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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How to transform your digital patient journey to improve the patient experience.
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6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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Press Ganey research shows 60% of patients search for hospitals & physicians online before booking an appointment.
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Northwell Health marketing leaders share how they expanded their digital footprint and improved visibility online to meet patients where they are. View video.
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