Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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How to transform your digital patient journey to improve the patient experience.
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6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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