Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Patient acquisition
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When providers and plans collaborate on patient experience, everybody wins
Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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Rebuilding trust in healthcare
What makes patients pick healthcare providers? And what keeps them coming back? It comes down to ease of access and customer service in healthcare.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Reputation solution: Get a demo
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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How Baptist Health increased review volume by 320% in six months
Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.
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Five agile marketing tips to promote your brand
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How Nebraska Medicine builds patient trust one star rating at a time
Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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Build and optimize the digital patient journey
How to transform your digital patient journey to improve the patient experience.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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How to use digital patient experience surveys to collect more data, faster
6 ways digital patient experience surveys drive engagement and optimize the patient journey.
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See the HX platform in action.
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Essential guide to digital PX transformation
Now more than ever, a clear-cut digital transformation strategy is imperative to meeting new consumer expectations for the patient experience. Learn the 5 fundamental steps of digital PX innovation.
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Eliminate, automate, delegate': The 3 questions that help Health First reduce nurse burnout
Central Florida’s Health First is taking steps to reduce nurse burnout and ensure nurses are working at the top of their license.
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Digital consumer trends in pharma 2022
Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Top digital consumer strategies to drive patient acquisition and retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Consumer experience in healthcare trends 2021
Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the consumer experience in healthcare trends report.
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