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The hidden costs of operational friction

See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.

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Patients expect an easy, streamlined journey to care. But 50% encounter friction at some point along the way. From finding doctors, to booking an appointment, to follow-up communications, learn how to streamline the patient journey—and how to strategically engage care teams to drive meaningful PX improvement.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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