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The hidden costs of operational friction

See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.

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Patients expect an easy, streamlined journey to care. But 50% encounter friction at some point along the way. From finding doctors, to booking an appointment, to follow-up communications, learn how to streamline the patient journey—and how to strategically engage care teams to drive meaningful PX improvement.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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