Consumer experience platform: One platform to promote your brand and accelerate growth

Our integrated healthcare consumer experience platform gives you everything you need to manage your online brand and grow your business. Learn how.

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How Goshen Health built a single source of truth for seamless listings and reputation management

Learn how Goshen Health built a single source of truth for provider listings, improved physician ratings, and expanded its digitial footprint. Read the case study.

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How Baptist Health increased review volume by 320% in six months

Learn how Baptist Health South Florida partnered with Press Ganey to increase patient review volume by 320% in 6 six months. Read the case study.

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4 months ago

5 strategies to improve the member experience

See what health plans can do now to improve the member experience.

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11 months ago

Reframing the “patient experience”: Great PX starts with great CX

Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.

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11 months ago

Digital consumer trends in pharma 2022

Consumers today expect a streamlined and simplified path to care. The pharmaceutical and life sciences sector is uniquely positioned to help patients find and access information and treatment.

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12 months ago

Surviving the “great patient migration”: 4 ways to upgrade PX in 2022

In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.

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12 months ago

Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers

A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.

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about 1 year ago

Top digital consumer strategies to drive patient acquisition and retention in 2022

As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.

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about 1 year ago

Consumer experience trends in healthcare 2021

Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.

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about 1 year ago

3 essential channels for maximizing your hospital’s online reputation

Press Ganey research shows 60% of patients search for hospitals & physicians online before booking an appointment.

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How Nebraska Medicine builds patient trust one star rating at a time

Before Nebraska Medicine started its transparency journey, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.

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over 1 year ago

New Era of Healthcare, Episode 9: How Northwell Health improved patient acquisition

Northwell Health marketing leaders share how they expanded their digital footprint and improved visibility online to meet patients where they are. View video.

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over 1 year ago

New Era of Healthcare, Episode 7: Advancing experience and brand after the pandemic

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about 1 year ago

Healthcare listings management: Debunking the myths

Maintaining accurate, consistent physician and location data across the web isn’t as complicated, time-consuming, or expensive as healthcare marketers think.

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over 1 year ago

How to win patients with Google

Master Google My Business, maximize SEO for patient acquisition, and become a top healthcare organization via the most powerful search engine in the world.

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over 1 year ago

5 agile marketing tips to promote your brand, improve PX, and drive patient acquisition

St. Luke’s University Health Network marketing shares what the pandemic taught them about patient acquisition to help develop your brand’s digital footprint.

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over 1 year ago

New era of healthcare, episode 1: Why your patient experience needs to start online

Press Ganey leaders discuss the convergence of the patient and consumer experience in an era where the patient journey starts before the first appointment.

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