Hear from two Press Ganey patient and consumer experience experts. Chrissy Daniels (Chief Experience Officer) and Pranav Desai (SVP and GM, Consumer Experience) discuss how a holistic Human Experience platform can reduce friction to help you meet your ambulatory goals.
In this webinar, you’ll learn:
- What it means to be a human-first ambulatory surgery center
- Best practices for patient listening that go beyond new CMS mandates
- How to turn the wealth of patient feedback you’re sitting on into online reviews to drive acquisition
- How AI can aid in instantaneous service recovery and long-term improvements
- How to be efficient and maximize the impact on OAS CAHPS/PX