Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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These visionary experience leaders share how they put the Human Experience at the heart of healthcare.
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Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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Press Ganey Chief Experience Officer Chrissy Daniels on using love to bridge the patient and caregiver experience during COVID-19 and beyond.
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Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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To protect employees from abuse prompted by unvaccinated patients, bias, and discrimination, healthcare leaders must transform their culture and have a plan.
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Press Ganey & Compass One Healthcare share research on the importance of teamwork to drive safety, patient loyalty, and the overall patient experience.
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