3 little words: A CXO’s love letter to healthcare
A routine checkup led to three life-changing words: 'You have cancer.' Read Press Ganey CXO's personal journey, underscoring the importance of trust, transparency, and human-centered care.
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Patient experience in 2024: Bridging the gap in patient care journeys
Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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Cedars-Sinai's Chief PX Officer on the next evolution of patient experience
How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Beyond the survey question: How ECU Health uses Dynamic Surveying to gain robust patient feedback
Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Bringing the equity lens to patient experience
Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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How healthcare’s trailblazers are improving the Human Experience, together
The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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HX23 ELC session: Human Experience healthcare: Where cutting-edge technology meets the human touch
These visionary experience leaders share how they put the Human Experience at the heart of healthcare.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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Transforming the healthcare journey through the power of Human Experience (HX)
To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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Transforming healthcare into a system of gratitude and love
Press Ganey Chief Experience Officer Chrissy Daniels on using love to bridge the patient and caregiver experience during COVID-19 and beyond.
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Reframing the “patient experience”: Great PX starts with great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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Caregiver crisis: Tackling workplace violence and compassion fatigue in healthcare
To protect employees from abuse prompted by unvaccinated patients, bias, and discrimination, healthcare leaders must transform their culture and have a plan.
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Why caregiver teamwork matters to the patient experience
Press Ganey & Compass One Healthcare share research on the importance of teamwork to drive safety, patient loyalty, and the overall patient experience.
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New Era of Healthcare, Episode 7: Advancing experience and brand after the pandemic
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Addressing COVID-19 vaccine hesitancy among at-risk populations
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3 keys to transforming your medical practice
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