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Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery

Hear from two Press Ganey patient and consumer experience experts. Chrissy Daniels (Chief Experience Officer) and Pranav Desai (SVP and GM, Consumer Experience) discuss how a holistic Human Experience platform can reduce friction to help you meet your ambulatory goals.
In this webinar, you’ll learn:  

  • What it means to be a human-first ambulatory surgery center 
  • Best practices for patient listening that go beyond new CMS mandates 
  • How to turn the wealth of patient feedback you’re sitting on into online reviews to drive acquisition 
  • How AI can aid in instantaneous service recovery and long-term improvements 
  • How to be efficient and maximize the impact on OAS CAHPS/PX

About the author

Chrissy collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. Chrissy works closely with healthcare organizations nationwide as a strategic and operational partner. Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.

Profile Photo of Chrissy Daniels