Back to Basics: Reinforcing Safety and Reliability Among Continued NDNQI Declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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US Emergency Departments Seeing Unprecedented Decreases in Patient Experience and Patient Safety Culture Performance Post-Pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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4 Ways to Improve Error Reporting and Save Lives
Learn the 4 strategies to ensure staff feel comfortable to report errors and mistakes.
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Driving Medical Practice Improvement through Survey Optimization and Analytics
Learn how a regional health care organization uses Press Ganey’s Patient Experience (PX) solutions to drive improvement and establish patient experience as a strategic priority with leadership.
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How to Get Started with Service Recovery in Healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care
Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
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3 Ways Equity Impacts Healthcare Performance
From PX to employee engagement and beyond, a focus on equity is key to driving optimal outcomes organization-wide.
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From One Battlefield to Another: Designing Structures to Win During an Extended Healthcare Crisis
Key strategies to develop resilient teams and reinforce best practices during hard times.
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From One Battlefield to Another: How to Foster Leadership and Retain Top Performers
Senior Consultant Mike Hall on key strategies to support and cultivate leadership in healthcare.
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GPDC CAHPS 101: What This Patient Survey Means for Participating Direct Contracting Entities
An introduction to the Global and Professional Direct Contracting (GPDC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
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From One Battlefield to Another: Improving Caregiver Well-Being in the Face of COVID-19
Senior Consultant Mike Hall discusses the challenges caregivers on the front lines face and how to drive resilience and well-being during COVID-19.
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Safety Culture Trends
The COVID-19 pandemic has driven across-the-board declines in safety culture. But high reliability strategies will help organizations bounce back stronger.
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Performance Starts with Empowerment: Intermountain Healthcare at NCC 2022
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Don't Forget to Recharge: Sheryl Crow at NCC 2022
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Think of Patients as Customers: Duly Health and Care at NCC 2022
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Reframing the “Patient Experience”: Great PX Starts with Great CX
Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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Employee and Physician Engagement: Insights and Trends from COVID-19
An in-depth look at COVID-19's impact on the engagement and experience of healthcare employees and physicians.
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Workforce Well-Being Collaborative: Caregiver Staffing Crisis - Real Solutions for Today's Biggest Challenges
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Workforce Well-Being Collaborative: Mindfulness for Skeptics - Proven Ways to Combat Burnout, Promote Decompression, and Retain Staff
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How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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