Employee and physician experience 2023: A year to reset and renew
Press Ganey national workforce data highlights trends for 2023, and provides opportunities for improving the employee and physician experience.
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How operational friction impacts employee experience, and how to fix it
Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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Turning to temporary labor can maintain, and even boost, staff engagement
Press Ganey data debunks the popular belief that travel and agency nurses have negative effects on both quality and engagement—though cost makes long-term use impractical.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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How Joe DiMaggio Children's Hospital supports their staff to drive success
Learn how Joe DiMaggio Children's Hospital supports their healthcare staff to drive success through their partnership with Press Ganey. Watch the video.
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Leading with love: Joe DiMaggio Children's Hospital
See how Joe DiMaggio Children's Hospital is leading with love for their patients and families. View the video.
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The secret behind the smiles at Joe DiMaggio Children's Hospital
Learn how Joe DiMaggio Children's Hospital leaders rely on Press Ganey healthcare data analytics to improve the pediatric patient experience. View the video.
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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How Broward Health empowers nurses and builds a foundation for successful careers
Press Ganey’s proactive listening tools help one nurse manager make positive changes and grow the next generation of nurse leadership.
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How Joe DiMaggio Children's Hospital connects with patients using iRound
Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.
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A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
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How UF Health Jacksonville’s online rating jumped 1½ stars in one month
Learn how UF Health Jacksonville used the power of Review Publishing to boost its online rating—and enhanced their web-wide presence in the process.
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Hispanic Heritage Month: How to prioritize and champion cultural diversity in healthcare
Honoring Hispanic and Latino healthcare employees as well as their contributions to the industry.
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Payer-provider collaboration in the healthcare value chain
Provider and health plan collaboration is essential to improving healthcare performance. Hear fresh perspectives on these relationships. Watch the webinar.
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Build and optimize the digital patient journey
How to transform your digital patient journey to improve the patient experience.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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Back to basics: Reinforcing safety and reliability among continued NDNQI declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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US emergency departments seeing unprecedented decreases in patient experience and patient safety culture performance post-pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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