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Health plan CAHPS 2022 season: Overview and insights

Hear from SPH Analytics/Press Ganey CAHPS and Stars experts for our annual recap of the trends and results of the 2022 health plan CAHPS surveys across all payer lines of business. Our experts share case studies and best practices for improvement of the lowest scoring domains.

Key takeaways:

  • How your organization's CAHPS results compare to SPH Analytics' national benchmark
  • Trends in national CAHPS scores and response rates and where to focus your improvement efforts
  • Ideas on how to improve some of the most challenging CAHPS domains


  • Mike Foytik - VP, Analytics & Innovation, Press Ganey
  • David Larsen - Senior Advisor, Payer Solutions, Press Ganey
  • Adam Higman - Partner, Strategic Consulting, Press Ganey
  • Melissa Smith - Executive Vice President, Consulting & Professional Services, Healthmine

About the Presenter

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

Profile Photo of Press Ganey