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Health plan CAHPS 2022 season: Overview and insights

Hear from SPH Analytics/Press Ganey CAHPS and Stars experts for our annual recap of the trends and results of the 2022 health plan CAHPS surveys across all payer lines of business. Our experts share case studies and best practices for improvement of the lowest scoring domains.

Key takeaways:

  • How your organization's CAHPS results compare to SPH Analytics' national benchmark
  • Trends in national CAHPS scores and response rates and where to focus your improvement efforts
  • Ideas on how to improve some of the most challenging CAHPS domains


  • Mike Foytik - VP, Analytics & Innovation, Press Ganey
  • David Larsen - Senior Advisor, Payer Solutions, Press Ganey
  • Adam Higman - Partner, Strategic Consulting, Press Ganey
  • Melissa Smith - Executive Vice President, Consulting & Professional Services, Healthmine

About the Presenter

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Profile Photo of Press Ganey