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2021 Star Ratings: A year for member experience

With member experience and access measures making up 57 percent by measurement year 2023, Medicare Advantage (MA) plans need to consider Star Ratings and member experience in nearly every aspect of their organizations. Learn about the changes to Star Ratings calculations which weigh CAHPS measures more heavily.

About the Presenter

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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