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2021 Star Ratings: A year for member experience

With member experience and access measures making up 57 percent by measurement year 2023, Medicare Advantage (MA) plans need to consider Star Ratings and member experience in nearly every aspect of their organizations. Learn about the changes to Star Ratings calculations which weigh CAHPS measures more heavily.

About the Presenter

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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