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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.

Press Ganey’s National Client Conference (NCC) is back and better than ever—this time under a new name.

HX23, the preeminent Human Experience (HX) Healthcare Conference, promises to be an invigorating three days of fireside chats and presentations from experts at the forefront of the industry.

But first, why the shift to Human Experience after decades of success with NCC? Because we don’t experience healthcare in silos. Patient experience, member experience, employee experience, safety, clinical outcomes—they all intersect, forming the foundation of one Human Experience in healthcare. So, we reimagined our annual celebration to reflect the nature of the industry, breaking down silos and connecting the people, processes, technology, and insights to drive measurable, sustainable improvements across the continuum of care. Watch a preview of HX23 here.

Ready to see it all in action? Join us in Orlando, February 6–8, as we come together to build a better, more resilient healthcare ecosystem.

With February just around the corner, here’s a breakdown of what to expect.

1. Visionary thinking

It wouldn’t be Human Experience healthcare if industry visionaries weren’t center stage.

This year, we’ll be highlighting the incredible stories and game-changing breakthroughs from two of the biggest names in healthcare: Bryan Stevenson and Carolyn Jones.

Bryan is an equal justice advocate, New York Times best-selling author of Just Mercy, and True Justice HBO documentary host. Carolyn is an award-winning healthcare photojournalist, critically acclimated author of The American Nurse, and documentary filmmaker behind In Case of Emergency.

Both Bryan and Carolyn have devoted their careers to shedding light on the industry’s most pressing issues, like breaking down barriers to care and combatting inequalities in public health.

Audience watching a keynote at NCC 2022.

2. Inspiring breakout sessions

We have 70+ sessions to choose from this year. Whether you’re looking to drive patient retention and loyalty, retain and engage your front-line teams, or prevent near-miss safety events, this year’s lineup of healthcare leaders highlight your focus areas of 2023.

While more speakers will be unveiled in the coming months leading up to HX23, check out our lineup so far.

Read key takeaways and watch sessions from last year’s event. 

3. Breakthrough innovations

Preview the technology of tomorrow, today. Whether it’s in our general sessions, spirited fireside conversations, or checking out live, interactive demos in the Hub, you’ll have plenty of opportunities to test-drive the emerging, cutting-edge technologies transforming healthcare.

Press Ganey experts will be on hand, ready to share the latest advancements in brand and growth, health plan Star Ratings, employee experience, nursing excellence, DEI, and so much more. 

Get a head start on HX23. See our platform in action now. 

Press Ganey CEO addresses NCC 2022 on stage in Orlando, Florida.

4. Exclusive celebrations

Join us for the magic of Walt Disney World® Resorts. Make lasting memories, and experience the miracle of human connection. After two years, we’re excited to be back in person!

While we have a jam-packed agenda, we’ve made sure there are plenty of opportunities to relax and unwind.

And it wouldn’t be Orlando without a trip to the theme park! All guests can experience the thrill of their favorite roller coasters and rides during our exclusive evening at Universal Studios Florida, where we’ll toast to your successes.

Welcome reception at Walt Disney Swan and Dolphin.

5. Career-changing experiences 

Develop life-long connections with like-minded peers, who are working to navigate similar challenges as you. Network with our speakers and get their advice on how to implement positive change at your organization.  

Interested in attending? Register today for a truly unforgettable experience.

About the author

As Chief Client Officer, Dan, along with his team, is responsible for ensuring ongoing strategic client partnerships. Dan oversees the Sales and Client Management teams across the Press Ganey enterprise. These teams work closely with clients to help them understand what consumers expect, caregivers need, and patients experience. Dan has been a trusted adviser to hundreds of healthcare organizations from across the nation over the past decade, joining Press Ganey in 2016 through the acquisition of Avatar Solutions.

Profile Photo of Dan Litwer