It’s time to unify the health plan member experience and take a holistic approach to improve CAHPS, Net Promoter Score, and Star Ratings.
Learn how forward-thinking health plans are combining efforts to create an enterprise-wide dashboard to align member experience results across Quality and Marketing and during multiple points in the member/patient journey.
After viewing, you will be able to:
- Leverage and align different measurement methodologies (e.g. NPS & CAHPS)
- Capture the voice of multiple stakeholders impacting the member’s experience: members, patients, providers, brokers
- Understand other health plans’ successes in taking a holistic approach to the member and consumer voice
Partner, Strategic Consulting