Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Aaron leads engagements for the Payer solutions team in Strategic Consulting, partnering with clients to find and fill the gaps in their organization and their teams, and get patients and employees more engaged. He helps clients identify and utilize their strengths to drive improvement. Aaron has more than 30 years of experience helping various healthcare organizations grow and improve. He’s written two books: ”Leading Healthcare Improvement: A Personal & Organization Journey” and ”Healthcare Is Killing Us: The Power of Disruptive Innovation to Create a System that Cares More and Costs Less.”
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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