Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Aaron leads the Payer solutions team in Strategic Consulting, partnering with clients to identify organizational and individual gaps, drive engagement and positive change, and leverage strong interpersonal skills to influence others. Aaron has more than 30 years of experience in organizational transformation, continuous improvement, and organizational development in various healthcare settings. Before joining Press Ganey, Aaron authored two books: Leading Healthcare Improvement: A Personal & Organization Journey and Healthcare Is Killing Us: The Power of Disruptive Innovation to Create a System that Cares More and Costs Less.
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
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Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
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