5 strategies to improve the member experience
See what health plans can do now to improve the member experience.
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Bonnie leads the Clinical Improvement solutions team in Strategic Consulting. She partners with clients, including health systems and payer organizations, to improve delivery of patient-centered care and coordinate high reliability tactics with existing initiatives using data-driven strategies. Before joining Press Ganey, Bonnie served as Director of Health System Improvements at Greater Oregon Behavioral Health, where she provided organizational oversight for services aimed to ensure exceptional member experience (quality, accreditation, credentialing, provider relations, utilization management, network management, and member services).
See what health plans can do now to improve the member experience.
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Why improving member experience requires change at every level of your organization.
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Rural hospitals often have fewer ICU beds, ventilators, and specialists. Partnering with larger, well-funded institutions may open doors to critical resources.
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