Charles Hagood, DSC.
Charles, as president of Strategic Consulting, oversees the growth, strategy, and management of Press Ganey’s multifaceted consulting organization. He is an innovator, improvement expert, and entrepreneur that has overseen the design, introduction, and implementation of self-sustaining improvement systems within healthcare organizations. Prior to joining Press Ganey, Charles was the founder and CEO of Healthcare Performance Partners (HPP), now a Vizient company. He is the author of “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future.”