How to identify and retain at-risk members
Discover the strategies health plans can use to identify members at risk of disenrollment and improve overall member retention.
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David Shapiro is the Senior Vice President and General Manager of Member Experience, where he leads a team dedicated to advancing solutions, analytics, and insights aimed at enhancing the quality, experience, and retention of health plan members. With a 25-year career marked by a focus on health plan member experience, David’s successful track record includes significantly improving consumer and provider satisfaction, net promoter scores (NPS), and Star Ratings during his leadership at UnitedHealthcare as Chief Experience Officer. His broad skillset spans consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management.
Discover the strategies health plans can use to identify members at risk of disenrollment and improve overall member retention.
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Is your health plan proactively understanding members' needs? Or are you relying on static methods to evaluate member satisfaction?
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Facilitate a more seamless member journey, a better member experience, higher health plan member engagement, and improved health plan ratings.
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