Why we can’t afford to wait for the healthcare staffing crisis to end
Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Caring for caregivers: A leadership checklist
How to support, elevate, and empower the healthcare workforce during these tumultuous times.
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The zero harm journey in 2023: What’s new, what’s next?
Press Ganey’s edge on equity and safety in the year ahead
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Back to basics: Reinforcing safety and reliability among continued NDNQI declines
As safety culture continues to decline, Press Ganey’s experts lay out a plan for getting back to basics—and back on track.
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High reliability organizing: The pathway to organizational resilience
High reliability organizing is the starting point for achieving organizational resilience. Here's why.
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US emergency departments seeing unprecedented decreases in patient experience and patient safety culture performance post-pandemic
During the COVID-19 pandemic, healthcare organizations have experienced decreases in patient experience measures, particularly in Emergency Departments.
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Keep zero harm at the heart of care transformation: Tejal Gandhi at NCC 2022
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Looking to the future: Patient safety trends
Dr. Tejal Gandhi shares 2021 patient safety trends and why hospitals should prioritize patient and workforce safety efforts to pursue zero harm.
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Patient safety reporting: High reliability drives progress toward zero harm
Advancing the goal of zero harm requires optimized reporting systems that deliver actionable insights.
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Safety and patient experience in the ambulatory setting: You can’t have one without the other
Data analysis from Press Ganey shows how integral ambulatory safety is to the patient experience.
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Taking industry-wide action in patient and workforce safety
Press Ganey's Dr. Tejal Gandhi, Co-Chair of the National Steering Committee for Patient Safety, shares 6 key ways to reduce patient and workforce harm.
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Breaking down silos to advance caregiver and patient outcomes
Dr. Tejal Gandhi, Press Ganey’s Chief Safety & Transformation Officer, explores the critical links between safety culture, inclusion, engagement, and outcomes.
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Better outcomes require senior managers' commitment to a strong safety culture
Press Ganey data shows safety culture correlates with workforce engagement & patient safety outcomes, in particular falls with injury. Read the blog.
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Caregiver crisis: How to confront challenges to coordinated care
As the pandemic strains health systems and new variants emerge, it’s critical to address challenges to coordinated care and optimize teamwork.
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How workforce perceptions of safety culture differ by race, ethnicity, and gender
New data show how healthcare staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
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Why healthcare diversity and equity are central to employee retention
Press Ganey data shows ties between healthcare employees' intent to stay and perceptions of how diversity & equity are regarded by their employer.
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New Era of Healthcare, Episode 6: Renewing focus on safety during COVID-19
Safety leaders from Cleveland Clinic, HCA Healthcare, & Johns Hopkins Medicine share their top priorities for renewing focus on safety during COVID-19.
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How safety leaders set a goal of zero harm
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Safety 2025: Accelerate to zero harm
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